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Content Specialist, Hospitality Training & Quality Assurance

Marina Bay Sands Singapore, Singapore

onsitefull-time
Posted Feb 13, 2026

Role & seniority: Content Specialist (mid-level)

Stack/tools: Articulate Storyline; Photoshop; Premiere Pro; Adobe Suite; Microsoft PowerPoint; video creation/editing (a plus)

Top 3 responsibilities

  1. Develop department-specific eLearning content (video scripts, videos, training aids)

  2. Collaborate to customize/format PowerPoint presentations and workbooks to meet brand standards

  3. Provide copywriting support for training initiatives and assist with on-day/event media (video/photo editing)

  • Must-have skills: Bachelor’s degree in Communications/Marketing/Education or related field; 2–3 years in content creation or instructional design in hospitality/luxury; proficiency with eLearning tools and PowerPoint; strong written communication and attention to detail; collaborative mindset

  • Nice-to-haves: Experience in video creation/editing; proficiency with Adobe Creative Cloud; hospitality or luxury brand experience

  • Location & work type: On-site at Marina Bay Sands, Singapore; full-time with requirement to work weekends and public holidays

Full Description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. The Content Specialist will be responsible for creating high-quality, tailored training content to support luxury service standards across departments. This role focuses on developing eLearning modules, workbooks, and videos, as well as customizing PowerPoint presentations in collaboration with the training team. The Content Specialist also supports various copywriting needs, producing clear, engaging, and brand-aligned content for training initiatives. The position requires a keen attention to detail and creativity in content delivery. JOB SCOPE Develop department-specific eLearning content including video scripts, videos and related training aids by using software such as Articulate Storyline, Photoshop, Premiere Pro etc. Collaborate with the training team to customize and format PowerPoint and workbook content that meets department needs and brand standards. Participate in the creation of the luxury service awareness campaign, contributing ideas and content to promote service excellence. Provide copywriting support across projects, ensuring that all content is clear, consistent, and aligned with brand standards. Participate and provide pre, post and on-day support for Hospitality event coverage, including editing videos and photos using Adobe suite of programs. JOB REQUIREMENTS Education Bachelor’s degree in Communication, Marketing, Education, or in a related field. Minimum of 2-3 years of experience in content creation, instructional design, or similar roles within hospitality or luxury industries. Required Experience Minimum of 2-3 years of experience in content creation, instructional design, or similar roles within hospitality or luxury industries. Proficiency in content creation tools, eLearning software, and Microsoft PowerPoint. Experience in video creation or editing is a plus. Be ready to work on weekends, public holidays Competencies Communication: Strong written communication skills, with an emphasis on clarity, brand alignment, and engagement. Attention to Detail: High attention to detail in content creation, ensuring accuracy and adherence to brand standards. Collaboration: Effective team player, with the ability to work closely with the training team and adapt content as needed. Adaptability: Ability to create a variety of content types, including eLearning modules, workbooks, and presentations. Creativity: A creative approach to content development, with a focus on engaging and memorable training materials. Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. Marina Bay Sands is the leading business, leisure and entertainment destination in Asia. The vision was to build an integrated development that is timeless, and a landmark that possesses a distinct identity which distinguishes Singapore from other cities. Located along the Marina Bay waterfront, the integrated resort features more than 2,200 hotel rooms and suites across its three cascading hotel towers, and an extraordinary rooftop Sands SkyPark with an Infinity Pool. It also boasts the best shopping mall in Asia, the largest nightclub in Singapore, world-class celebrity chef restaurants, a theatre and a Las Vegas-style casino. Business visitors will also enjoy the extensive Meetings, Incentives, Conventions and Exhibitions (MICE) facilities featuring state-of-the-art technology, highly flexible exhibition halls, and a convention centre that can host over 45,000 delegates. Completing the line-up of attractions is ArtScience Museum at Marina Bay Sands, which plays host to permanent and marquee exhibitions. Not a role you are looking for? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Content CreationInstructional DesigneLearning ModulesVideo CreationCopywritingArticulate StorylinePhotoshopPremiere ProPowerPoint CustomizationBrand AlignmentAttention To DetailCollaborationAdaptabilityCreativityService StandardsAdobe Suitemulti-location

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