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PWC β’ Bengaluru, Karnataka, India
Role & seniority: Salesforce consulting generalist at PwC; Associate level. Also references QA Engineer β Consumer Goods (CG Retail) with 1β4 years experience.
Stack/tools: Salesforce (Salesforce Consumer Goods Cloud, Admin cert preferred), Retail Execution tools, cross-functional ERP/DMS integrations; test tools and artifacts (JIRA, ADO, Confluence), mobile testing (iOS/Android); Agile ceremonies.
As a Salesforce consulting generalist: analyze client needs, implement software solutions, provide training and post-implementation support to optimise operations.
As QA focus: define test plans/cases, design and execute functional, integration, regression, and UAT tests; validate Retail Execution processes (Visit Planning, Store Audits, Order Capture, Promotions, Claims).
Ensure quality across SDLC: collaborate with developers, BAs, product owners; document defects, manage fixes, support UAT, and drive continuous QA improvements.
Strong analytical/problem-solving abilities; detailed understanding of CG retail processes (field sales, store audits, order capture).
Experience in functional/integration/regression testing; mobile testing (iOS/Android); familiarity with Agile and tools (JIRA, Confluence, ADO).
Effective communication; ability to work independently and in teams; learning mindset with ownership.
Industry/Sector Not Applicable Specialism Salesforce Management Level Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Job Title β QA Engineer β Consumer Goods (CG Retail) Experience β 1 Yr β 4 Yrs Employment Type β Full Time Qualification β B.E./ B.Tech / MCA (Full Time) Summary: We are seeking a detail-oriented Consumer Goods (CG Retail) Functional QA to join our team supporting large CPG clients. The ideal candidate will be responsible for ensuring the quality and reliability of Consumer Goods Cloud Retail Execution implementations by performing thorough functional and integration testing. This role involves working closely with developers, business analysts, product owners, and business stakeholders to validate retail execution processes, field sales mobility, and system integrations. Key Responsibilities: Β· Test Planning and Design: Collaborate with business analysts and developers to understand Retail Execution requirements including: Visit Planning & Execution Store Audits & Surveys Order Capture & Pricing Promotions Execution Claims & Settlement validation Create detailed test plans, test cases, and test scenarios aligned to CG retail business processes. Design test scripts for functional, system, integration, regression, and user acceptance testing. Β· Test Execution: Execute test cases and document results for Consumer Goods Cloud retail applications and related integrations. Perform mobile testing (iOS and Android) for field sales/retail execution applications. Validate data flow between CG systems and integrated platforms such as ERP/DMS systems. Identify, document, and track defects using tools like JIRA/ADO and ensure timely closure. Perform regression testing to ensure enhancements do not impact existing retail functionalities. Β· Collaboration and Communication: Work closely with cross-functional teams to ensure quality across the software development lifecycle. Participate in requirement walkthroughs, sprint planning, daily stand-ups, and other Agile ceremonies. Provide regular status updates, defect summaries, and testing progress reports. Support business users during UAT cycles. Β· Continuous Improvement: Stay up to date with Consumer Goods Cloud and Retail Execution enhancements. Suggest improvements in test coverage, test documentation, and QA processes. Contribute to building reusable test scenarios for retail workflows. Qualifications: Β· Education: Bachelorβs degree in Computer Science, Information Technology, or related field. Β· Experience: 1β4 years of QA experience with exposure to Consumer Goods / Retail Execution solutions (preferred). Experience in functional, integration, and regression testing. Understanding of Retail Execution lifecycle and field sales processes. Experience in mobile testing (iOS and Android). Familiarity with Agile methodologies and tools such as JIRA, Confluence, ADO, etc. Β· Skills: Strong analytical and problem-solving skills. Good understanding of CG retail business processes (field sales, order capture, store audits). Strong attention to detail and commitment to quality. Effective verbal and written communication skills. Ability to work independently and within a team environment. Certifications (Preferred): Salesforce Consumer Goods Cloud Certification (preferred) Salesforce Administrator Certification (added advantage) Travel Requirements Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. Weβll help you grow your skills through challenging, meaningful work so you can go further.