Full Description

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to

Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Title – Lead QA – Consumer Goods (CG Retail)

Experience – 8-12 Years

Employment Type – Full Time

Qualification – B.E./ B.Tech / MCA (Full Time)

Summary

We are looking for an experienced and highly driven Lead QA – Consumer Goods (Retail Focused) to lead quality assurance efforts across Consumer Goods Cloud Retail Execution implementations.

The ideal candidate will have strong domain expertise in Retail Execution, Field Sales, Store Audits, Visit Planning, Order Capture, Promotions Execution, and Distributor processes. This role will be responsible for defining QA strategy, leading test teams, ensuring end-to-end quality across integrations, and driving process excellence in Agile delivery environments.

Key Responsibilities

QA Strategy & Leadership

• Define and own the QA strategy for CG Retail implementations.
• Lead and mentor QA team members across projects.
• Establish testing standards, governance models, and best practices.
• Drive risk-based testing and quality metrics reporting to leadership.

Test Planning & Design

• Collaborate with business stakeholders, architects, and product owners to understand Retail Execution requirements.

Develop comprehensive test plans covering

• Retail Visit Planning & Execution
• Store Audits & Surveys
• Planogram Compliance
• Order Capture & Pricing
• Promotions Execution
• Claims & Settlement validation
• Design functional, integration, regression, performance, and UAT test strategies.

Test Execution & Validation

• Oversee end-to-end testing across Consumer Goods Cloud Retail modules.
• Validate integrations between CG Cloud and ERP/DMS/POS systems.
• Ensure high-quality mobile testing (iOS & Android) for field sales applications.
• Review and approve test cases, execution results, and defect reports.
• Ensure regression coverage for enhancements and releases.
• Lead SIT and support business during UAT cycles.

Automation & Continuous Improvement

• Identify automation opportunities in Retail workflows.
• Guide implementation of automation frameworks where feasible.
• Drive improvements in QA processes, tools, and defect management lifecycle.
• Stay current with Consumer Goods Cloud updates and retail best practices.

Stakeholder Management & Agile Delivery

• Work closely with cross-functional teams across Business, Product, Architecture, and Development.
• Participate in sprint planning, backlog grooming, and release planning.
• Provide quality dashboards, risk assessments, and release readiness reports.
• Act as the single point of contact for QA for Retail implementations.
• Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience

• 8+ years of QA experience with strong exposure to Consumer Goods / Retail Execution solutions.
• Proven experience leading QA teams in large-scale CG implementations.

Strong understanding of

• Retail Execution lifecycle
• Field Sales Mobility
• Distributor Management
• Promotions & Trade Execution
• Experience in Mobile testing (iOS & Android).
• Strong integration testing experience across ERP, DMS, POS, and middleware platforms.
• Experience working in Agile/Scrum environments.
• Familiarity with JIRA, Confluence, ADO, and test management tools.

Skills

• Strong domain expertise in Consumer Goods Retail processes.
• Excellent leadership and mentoring skills.
• Strong analytical and root-cause analysis capability.
• High attention to detail and quality ownership mindset.
• Strong communication and stakeholder management skills.
• Ability to manage multiple releases and priorities simultaneously.
• Certifications (Preferred)

Salesforce Consumer Goods Cloud Certification (preferred) Salesforce Administrator Certification ISTQB Certification (added advantage)