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Phenom • Hyderabad, Telangana, India
Role & seniority: Manager – QA Automation; leads automation strategy and execution within Global Professional Services QA
Playwright (hands-on)
Java or Python
API testing and integration validation
CI/CD: Jenkins, GitLab CI, Azure DevOps
Performance testing: JMeter or Gatling
Multi-tenant SaaS, configuration-driven systems; data validation and automated configuration testing
Define, implement, and maintain automation roadmap and scalable frameworks for UI, API, regression, and configuration validation
Lead, mentor, and develop QA automation engineers; set quality KPIs aligned to delivery timelines and customer satisfaction
Define test strategies for enterprise deployments (data migration, environment readiness, multi-system integrations) and support go-live validation with automation
9–15 years QA experience, 2–4 years in management
Proven leadership of QA automation teams; cross-functional collaboration with Delivery, Product, Engineering
Strong hands-on with Playwright and API testing; CI/CD and performance testing experience
Ability to manage global delivery timelines across time zones; metrics-driven with strong reporting
Experience with HR tech platforms (ATS, HCM, CRM)
Global Professional Services or enterprise solution delivery background
AI-driven or data-intensive testing experience
Location & work type: Global remote/work
Job Requirements
About Phenom
Phenom is a global HR technology company helping enterprises hire faster, develop better, and retain longer — powered by AI. Our purpose is to help a billion people find the right job, faster.
Through our Intelligent Talent Experience Management platform, we deliver intelligent, automated, and personalized talent experiences. As part of our Global Professional Services organization, our QA team ensures every customer implementation of the Phenom TXM platform meets the highest standards of quality, accuracy, and performance.
Role Overview
We are looking for a Manager – QA Automation to lead automation strategy and execution within the Global Professional Services QA function.
This role is responsible for building scalable automation frameworks, governing quality standards across enterprise implementations, and enabling predictable, high-confidence customer go-lives across regions including North America, EMEA, APAC, and ANZ.
You will collaborate closely with Delivery, Product, and Engineering teams to embed automation-first practices that keep pace with Phenom’s innovation velocity and ensure every customer deployment — across the US, Europe, Middle East, and Australia — meets our benchmarks for quality and performance.
Key Responsibilities
Automation Strategy & Execution Define and implement automation roadmap for GPS implementations.
Required Skills
Technical Skills
Strong hands-on experience with Playwright automation. Proficiency in Java or Python. Strong expertise in API testing and integration validation. Experience with CI/CD tools (Jenkins, GitLab CI, Azure DevOps). Knowledge of performance testing tools such as JMeter or Gatling. Understanding of multi-tenant SaaS platforms and configuration-driven systems. Experience in data validation and automated configuration testing.
Leadership & Behavioral Skills
Proven experience managing QA automation teams. Strong stakeholder collaboration across Delivery, Product, and Engineering. Analytical mindset with focus on metrics and continuous improvement. Strong communication and reporting skills. Ability to manage global delivery timelines and cross-time-zone coordination.
Qualifications
9–15 years of QA experience with 2–4 years in a managerial capacity. Experience in SaaS, enterprise implementations, or customer delivery QA environments. Demonstrated ability to build and scale automation frameworks. Experience supporting large-scale, multi-region customer deployments.
Preferred Experience
Exposure to HR Tech platforms (ATS, HCM, CRM, Talent Experience platforms). Experience within Global Professional Services or enterprise solution delivery environments. Experience with AI-driven or data-intensive application testing.
What You Will Achieve
Standardize automation practices across Global Professional Services. Improve go-live predictability through automation-led validation. Reduce manual testing effort and accelerate implementation timelines. Strengthen customer confidence through structured quality governance.
Why Phenom
At Phenom, quality is a strategic enabler of customer success. As Manager – QA Automation, you will play a critical role in strengthening automation maturity across global implementations while supporting innovation in an AI-powered SaaS ecosystem.