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Executive Search Firm • Ciudad de México, Mexico
Role & seniority: QA Manager (senior leadership)
Location & work type: Santa Fe, CDMX; Monday–Friday, 9:00–18:00; on-site/hybrid as applicable
Web: HTML, DOM, CSS; browser developer tools (network, console, storage/cookies)
Mobile: Responsive Web and Native Apps (iOS/Android); real devices vs simulators
Automation (nice-to-have): Playwright or similar frameworks
API testing tools (nice-to-have): Postman, Insomnia
Define and execute test strategy and plans for key flows (onboarding, secure auth, complex financial transactions); mentor QA team
Lead release management: daily smoke tests, health checks, stability during rapid deployments and hotfixes
Drive automation evolution: shift from manual testing to automated workflows; ensure cross-functional alignment with Dev and Product
5+ years in Software QA, with experience in high-traffic environments (e-commerce or fintech)
Deep web tech understanding (HTML, DOM, CSS) and strong debugging using browser tools
Experience testing across Responsive Web and Native Apps on real devices
Agile management experience (backlogs, sprints, stand-ups)
Advanced written English for documentation and reporting
Experience with Playwright or modern automation frameworks
Background in fintech or transactional platforms with real-money flows
API testing proficiency (Postman, Insomnia)
Location: Santa Fe, CDMX
Work Schedule: Monday to Friday, 9am - 6pm
Position Overview We are seeking a strategic and technically-grounded QA Manager to lead the quality assurance team for a market-leading, high-traffic digital platform. You will be responsible for defining the overarching testing strategy, mentoring a team of engineers, and ensuring a seamless user experience across Desktop, Mobile Web, and Native Apps (iOS/Android). As a leader, you will move beyond manual execution to focus on process optimization, automation growth, and cross-functional alignment.
Key Responsibilities & Leadership
Team Leadership: Supervise and mentor the QA team, fostering technical growth in areas like root-cause analysis and automation.
Strategic Oversight: Define and execute test plans for critical business flows, including user onboarding, secure authentication, and complex financial transactions.
Quality Standards: Establish and enforce best practices for documentation in Jira, ensuring bug reports are technically detailed and include logs, payloads, and reproduction steps.
Release Management: Oversee daily smoke testing and health checks to ensure platform stability during rapid deployment cycles and hotfixes.
Technical Advocacy: Act as the bridge between QA, Development, and Product teams to ensure requirements are met and communication remains seamless.
Automation Evolution: Lead the transition from manual testing to automated workflows by identifying stable scenarios for implementation within the automation framework.
Requirements
Experience: 5+ years of experience in Software Quality Assurance, with a proven track record in high-traffic environments such as E-commerce or Fintech.
Web Architecture Mastery: Deep understanding of web technologies, including HTML, DOM, and CSS.
Technical Debugging: Advanced proficiency with browser developer tools to analyze network calls (API requests/responses), console errors, and storage/cookies.
Mobile Strategy: Extensive experience testing across Responsive Web and Native Apps, with a clear understanding of testing on Real Devices versus Simulators.
Agile Management: Comfort working in fast-paced Sprint environments, managing backlogs, and participating in daily stand-ups.
Language: Advanced proficiency in English (specifically written) for high-level documentation and reporting.
Nice to Have Experience with Playwright or similar modern automation frameworks. Background in Fintech or transactional platforms involving real-money flows. Proficiency with API Testing tools such as Postman or Insomnia.