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Texas Attorney General • Houston, Texas, United States
Role & seniority
Stack / tools
ChAMP child support system
Microsoft Excel; WordPerfect
Macros; information management systems
Texas IV-D regulations, child support policies
Top 3 responsibilities
Perform complex quality control analysis and case reviews; identify trends/issues and recommend solutions
Compile and report findings; develop action plans; assist in policy/procedure development
Provide training and technical assistance; support field offices with macros and data systems
Must-have skills
Two years of full-time relevant experience (child support, investigations, auditing)
Knowledge of Child Support Program policies and procedures
Ability to handle multiple tasks, meet deadlines; strong written and oral communication
Sound judgment, professional collaboration; excellent customer service
Ability to work in-person at the assigned OAG location; travel up to 5%; lift 30 lbs; extendable hours as needed
Nice-to-haves
Bachelor’s degree
Experience in auditing/investigating; proficiency with Excel, WordPerfect, ChAMP, and macros
Spanish language proficiency
Location & work type
Texas, in-person at assigned OAG work location; occasional travel (overnight up to 5%)
Full-time with potential overtime; occasional notary duties; may require background check
INTERNAL OAG EMPLOYEES ONLY
Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.
Under the direction of the Regional Director performs complex quality control analysis review work. Assists in identifying trends or problems in office or regional level production and recommends appropriate changes for solutions. Reviews and reports on the region’s compliance with federal, state, and local regulations and policies.
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
Function Description
Functions as a quality control/case review analyst; identifies trends or problems and recommends appropriate changes
Completes case readings and contacts various sources to validate information
Serves on committees and work groups to provide input on the development of policies, procedures and standards
Conducts timely reviews and reports findings to assist in the development of action plans
Provides training and technical assistance to office staff
Develops information management systems to collect and analyze program performance data
Assists Field Offices as needed with developing and deploying customized macros
May serve as Notary Public
Assesses child support cases to determine appropriate action
Researches case information on the computer, including in the ChAMP system; maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states’ IV-D regulations
Documents all actions taken
Performs related work as assigned
Maintains Relevant Knowledge Necessary To Perform Essential Job Functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications
Education: Graduation from high school or equivalent
Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, investigations, customer service, and auditing
Experience: Two (2) years of full-time experience working in the following (or closely related) fields: Child Support Program, investigations, and auditing
Knowledge of Child Support Program policies and procedures
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
Preferred Qualifications
Education: Graduation from an accredited four-year college or university
Experience: auditing and investigating, use of Excel and WordPerfect 10, ChAMP and the Texas Child Support Program
Knowledge: Macros
Skills: handling complex case inquiries
Other Language: Ability to proficiently read, write, and speak Spanish
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER