Full Description

Job Title: Test Manager (FTC)

Location: Walsall (Hybrid)

Salary: to £70k pro rata, depending on experience

Hours: 37 hours per week

Duration: 3-6 months initially

Echo are seeking a Test Manager to lead the end-to-end testing strategy, planning and execution for our innovative software solutions. You’ll ensure robust quality assurance, manage test teams and drive continuous improvement in testing practices. If you’re detail-oriented, thrive in regulated environments and have a passion for delivering high quality products, we want to hear from you.

Who We Are

Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

The Role

As Test Manager, you will be responsible for defining and executing the testing vision, strategy and processes across projects. You’ll play a pivotal role in aligning cross functional teams, ensuring test readiness and driving quality to deliver exceptional value to our customers. This role requires a strategic mindset, strong leadership and hands on experience managing the full test lifecycle in regulated sectors.

Key Responsibilities

Develop and implement test strategies, plans and processes for projects. Lead, mentor and manage test teams, including assigning tasks and monitoring progress. Coordinate with project managers, developers and business analysts to define testing requirements and acceptance criteria. Oversee the creation and execution of test cases, scripts and scenarios (manual and automated). Build and maintain strong client relationships, acting as the primary point of contact for all testing related matters. Provide clients with regular updates on testing progress, defect status, risks and quality metrics. Ensure defects are tracked, reviewed, prioritised and resolved in a timely manner. Facilitate regular defect review meetings and drive defect resolution planning with relevant stakeholders. Manage test environments and data, ensuring readiness for all test phases. Report on test progress, quality metrics, and risks to stakeholders. Drive continuous improvement in testing practices and tools.

What You’ll Need

Proven experience leading test and QA teams, consistently delivering high quality, value driven solutions. Strong background in regulated sectors such as utilities, billing systems, water or energy. Expertise in Agile frameworks, with hands on experience in test planning, execution and defect management. Demonstrated success in implementing test automation and driving continuous improvement in QA processes. Experience with test monitoring, progress reporting and clear communication of quality metrics to stakeholders and clients. Excellent client relationship management skills, with a track record of building trust, understanding client needs and providing regular updates. Familiarity with Salesforce testing and integration is highly desirable.