Role & seniority: Manual QA Tester – IVA/IVR (mid-level to senior)

Stack/tools: Manual QA; IVR/IVA testing; API testing tools (Postman, SOAP UI); Jira or equivalent; log analysis; AI/NLP testing; conversational design awareness

Top 3 responsibilities

Test Planning and Test Case Design: derive detailed plans, strategies, traceability, and high-coverage test cases from requirements and conversational designs
Testing and Troubleshooting: execute manual tests (functional, regression, integration, UAT); validate end-to-end IVR/IVA flows; troubleshoot APIs/backends; document root causes
Log Analysis and Technical Validation: analyze logs to verify behavior, backend/API interactions, and validate speech recognition and intent resolution

Must-have skills

4+ years manual QA experience
Proven IVR/IVA/conversational testing experience
Test planning, test case creation, independent execution
Defect lifecycle management; log verification; API testing tools
Jira or similar defect management; Spanish native/fluent; advanced English

Nice-to-haves

Experience with AI/NLP-driven systems and conversational UX validation
Understanding of conversational design principles; end-to-end UX testing across voice, web, mobile

Location & work type

Location: Mexico
Work type: Remote
Additional note (for foreigners in Mexico): must have valid INE, CURP, NSS, and RFC if applicable

Full Description

Important IT company At the Latin American level, growth requires

Manual QA Tester – IVA/IVR (English and Spanish Converstional)

Language requirement

Native or fluent Spanish (required).
Advanced conversational English (required).
We are looking for an experienced Manual QA Tester – IVA/IVR (Spanish speaker) with extensive experience in test planning, independent execution, troubleshooting, log analysis, and AI-powered conversational systems. Hands-on experience designing complete test cases from business and technical requirements, validating complex voice/IVA systems, analyzing logs, and ensuring a high-quality user experience on voice and conversational platforms requires a deep practical understanding—not just theoretical familiarity—of QA fundamentals, AI/agent testing, and UX validation.

Required qualifications

4+ years of experience in manual quality assurance.
Proven experience testing IVR/IVA/conversational systems.
Solid experience in test planning, test case creation, and independent test execution.
Experience managing the entire defect lifecycle.
Hands-on experience in log verification and technical troubleshooting.
Experience testing AI- or NLP-driven systems.
Solid understanding of conversational design principles.
Experience with API testing tools (Postman, SOAP UI, etc.).
Experience using Jira or similar defect management tools.
Native or fluent Spanish (required for conversational validation).

Key Competencies

Strong analytical and critical thinking skills.
Ability to translate requirements into complete test scenarios.
Strong problem-solving mindset.
Attention to detail in conversational and user experience design.
Clear and structured defect reporting.
Ability to work independently with minimal supervision.

Responsibilities

Test Planning and Test Case Design:

Analyze business requirements, technical specifications, and conversational designs.
Develop detailed test plans, test strategies, and traceability matrices.
Translate requirements into structured, high-coverage test cases.
Ensure complete functional coverage, including edge cases and negative paths.
Identify risks, dependencies, and gaps in testing early in the lifecycle.

Testing and Troubleshooting:

Independently run manual functional, regression, integration, and UAT tests.