Full Description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The Testing / QA Lead is responsible for ensuring the quality and reliability of IVR and web applications through comprehensive testing and validation. This role owns end-to-end test strategy and execution, with a strong focus on voice testing services, system integration testing, and customer experience validation. The position plays a critical role in ensuring that releases meet functional, technical, and quality expectations before deployment. The role works closely with IVR Engineers, Application Architects, Product Owners, and Project Managers, and provides leadership to a small team of testers. It combines hands-on testing, test planning, and coordination across multiple releases in a fast-paced delivery environment.

Responsibilities

• Plan, execute, and report on testing activities for IVR and web applications
• Define end-to-end testing strategies to validate complete customer journeys
• Develop and maintain test plans, test cases, and test scripts based on design and requirement documents
• Lead voice testing services, including IVR flows, prompts, integrations, and call scenarios
• Manage and mentor a small QA team, fostering a positive and collaborative team environment
• Balance testing resources across multiple concurrent releases
• Track and report test progress, risks, and quality metrics to stakeholders
• Lead test review meetings and coordinate defect triage with development teams
• Use Microsoft TFS / Azure DevOps for test management and reporting
• Identify opportunities for test automation and support automation initiatives
• Support integration testing across IVR, web applications, and backend services
• Qualifications
• Bachelor’s degree in a related field
• Minimum 4 years of experience planning, executing, and reporting test efforts
• Experience testing IVR and voice applications