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Prometric • Indianapolis, Indiana, United States
Role & seniority: Test Center Administrator (entry to mid-level, individual contributor); reports to Test Center Manager.
Stack/tools: Microsoft Windows-based applications (MS Office, Outlook, Explorer); test center hardware/tools (security wands, fingerprint scanning where applicable); standard in-center IT and security procedures.
Greet examinees, verify identification, and ensure a fair, comfortable testing experience
Monitor exams continuously and enforce test center policies to uphold exam integrity
Maintain secure center environment, document issues, and report occurrences per guidelines
Customer-service oriented with professional communication
Ability to multi-task, write clear reports, and work with standard computer applications
Physical capability to lift up to 40 pounds and move around testing rooms as required
High school diploma (college experience a plus)
In-person customer service experience (retail, call center, hospitality)
Familiarity with Windows-based software and basic tech setup
Location & work type: Indianapolis, IN; Full-time (schedule varies, typically Mon–Sat 7am–6pm; occasional evenings/Sundays; two-week advance scheduling; weekend availability required)
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: Indianapolis, IN
TEST CENTER ADDRESS: 8606 Allisonville RD. Suite 375 Indianapolis, IN 46250 Please complete this brief questionnaire What To Expect On First Day(VIDEO)
Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours. Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling. Schedules are available 2 weeks in advance.