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UST • pune, Maharashtra, India
Role & seniority: Senior ServiceNow Tester (5+ years of experience)
Stack/tools: ServiceNow platform (ITSM modules), Automated Test Framework (ATF), CI/CD integration, API testing (REST/SOAP), CMDB concepts
Functional & regression testing of ServiceNow implementations and enhancements (ITSM: Incident, Problem, Change, Request, Service Catalog)
Design, develop, and maintain ATF scripts; build reusable test steps/suites; ensure ATF integrates with CI/CD; analyze failures
ITSM module validation and defect management; coordinate with developers/BA for resolution; support UAT and release quality gates
5+ years in ServiceNow platform testing
Hands-on ATF script development, maintenance, and execution
End-to-end ITSM process testing (Incident, Problem, Change, Request, Service Catalog)
Knowledge of ServiceNow data model; ability to write detailed test cases/plans
Agile/Scrum experience; strong analytical/troubleshooting abilities
CMDB testing/validation experience
ServiceNow integrations knowledge; API testing experience
Instance upgrade testing; performance testing concepts
ServiceNow CSA certification
Location & work type: Full-time role; All UST Locations (India)
Keywords: servicenow testing, service-now ITSM, regression testing, itsm implementations, functional testing, automated test framework, api testing, incident management, CMDB, service catalog, p
Role Description
Job Description - Senior ServiceNow Tester (5+ Years Experience)
Location: All UST Locations (India)
Employment Type: Full-time
Experience Required: 5+ years in ServiceNow Testing
Role Summary
We are looking for an experienced ServiceNow Tester with strong hands-on expertise in the ServiceNow platform, particularly in ITSM implementations and Automated Test Framework (ATF).
The ideal candidate will be responsible for validating configurations, customizations, integrations, and enhancements across ServiceNow modules while ensuring high-quality releases and minimal production defects.
Experience in CMDB validation and data integrity testing will be considered an added advantage.
Key Responsibilities
Functional & Regression Testing
Perform end-to-end testing of ServiceNow implementations and enhancements Validate ITSM workflows including Incident, Problem, Change, Request, and Service Catalog Design and execute test cases based on BRD/FRD and user stories Perform regression testing during upgrades and patch releases
Automated Testing (ATF - Mandatory)
Design, develop, and maintain automated test scripts using ServiceNow Automated Test Framework Build reusable test steps and test suites Integrate ATF into CI/CD pipelines where applicable Analyze failures and ensure stability of automated scripts
ITSM Module Testing (Mandatory)
Strong Hands-on Validation Experience In
ServiceNow IT Service Management Incident Management Problem Management Change Management Request Management Service Catalog CMDB Testing (Good to Have)
Exposure To
ServiceNow Configuration Management Database CI relationships validation Data reconciliation & integrity checks CMDB lifecycle verification
Integration & Data Testing
Validate inbound/outbound integrations Perform API testing (REST/SOAP) Conduct data migration and transformation validation
Defect Management
Log, track, and manage defects using standard defect management tools Perform root cause analysis for recurring issues Coordinate with developers and BAs for resolution
Collaboration & Governance
Participate in sprint planning and backlog grooming Support UAT cycles and business validation Ensure release quality gates are met before deployment
Mandatory Skills
5+ years of ServiceNow platform testing experience Strong hands-on expertise in ATF (script creation, maintenance, execution) Experience testing ITSM processes end-to-end Knowledge of ServiceNow data model Experience in writing detailed test cases and test plans Understanding of Agile/Scrum methodology Strong analytical and troubleshooting skills
Good to Have
CMDB validation experience Knowledge of ServiceNow integrations Exposure to performance testing concepts Experience in instance upgrades testing ServiceNow CSA certification
Soft Skills Required
Strong communication skills (written and verbal) Ability to understand business requirements quickly Detail-oriented and quality-focused mindset Ability to work independently and within cross-functional teams Stakeholder interaction during UAT cycles
Skills
servicenow testing,servicenow it service management,regression testing,itsm implementations,functional testing,automated test framework,api testing,incident management,servicenow configuration management database,service catalog,problem management,change management,request management