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Crum & Forster • Bengaluru, Karnataka, India
Role & seniority: Lead QA / QA Lead with 7+ years in QA/testing and 3+ years specifically in ServiceNow testing; strong leadership/mentoring expectations.
Stack/tools: ServiceNow ATF (automated test framework); manual and automated testing; Selenium/Cypress or equivalent; ITSM/ITOM/CMDB (Discovery, Service Mapping); REST/SOAP integrations; Jira/Zephyr/ALM for test management; Agile/Scrum; ITIL processes.
Lead testing strategy, planning, and execution for ServiceNow projects across ITSM, ITOM, and CMDB modules.
Develop, maintain, and execute automated test scripts (ATF and other frameworks); coordinate end-to-end testing (unit, integration, regression, UAT).
Oversee defect management, QA governance, metrics/reporting, and provide leadership to QA/test teams; collaborate with stakeholders and participate in agile ceremonies.
Deep ServiceNow testing experience with ATF; strong in ITSM/ITOM/CMDB domains.
Automation and manual testing expertise; API testing (REST/SOAP); integration testing.
Experience with Agile/Scrum, ITIL processes, and defect/quality management tools (Jira, Zephyr, ALM).
Leadership of QA/test teams in enterprise environments.
Experience with ServiceNow Discovery/Service Mapping; LDAP/AD integrations.
Prior success driving testing metrics, dashboards, and continuous improvement initiatives.
Location & work type: India-based role; Full-time.
The Company
Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies.
Approaching $ 6 billion in written premium as of 2024, C&F enjoys an A (Excellent) financial strength rating by A.M. Best.
C&F is part of Fairfax Financial Holdings, a global organization with $33.3 billion in revenue as of 2024.
Crum & Forster Services India (CFSI) is an India subsidiary of Crum & Forster Inc. For more information about Crum & Forster, please visit our website : www.cfins.com.
Key Responsibilities
Lead the testing strategy, planning, and execution for ServiceNow projects across ITSM, ITOM, and CMDB modules. Develop, maintain, and execute automated test scripts using ServiceNow ATF or equivalent automation frameworks. Coordinate and manage end-to-end testing processes including unit, integration, regression, and UAT. Ensure quality assurance standards, best practices, and governance models are applied to all ServiceNow deliveries. Collaborate with developers, business analysts, and stakeholders to validate requirements and acceptance criteria. Perform functional, regression, and performance testing for ServiceNow customizations, workflows, and integrations. Oversee defect management process including triage, prioritization, and resolution tracking. Provide leadership, mentoring, and guidance to QA/test teams, fostering a culture of continuous improvement. Define and implement testing metrics, dashboards, and reporting for project stakeholders. Work in agile environments and contribute to sprint planning, backlog refinement, and demo sessions.
Required Skills & Technologies
ServiceNow Testing: Automated Test Framework (ATF), manual and automated testing approaches.
Test Automation: Selenium, Cypress, or other automation frameworks (preferred alongside ATF).
Core Modules Knowledge: ITSM, ITOM, CMDB, Discovery, Service Mapping.
Integration Testing: REST APIs, SOAP, Integration Hub, LDAP/Active Directory.
Processes & Frameworks: Agile/Scrum, ITIL processes, Test Management tools (e.g., JIRA, Zephyr, ALM).
Defect & Quality Management: Strong knowledge of defect lifecycle, QA processes, and reporting.
Qualifications
Bachelors or Masters degree in Computer Science, Information Systems, or related field. Minimum 7+ years of experience in QA/testing with at least 3+ years in ServiceNow testing. Strong experience with ServiceNow ATF and automation frameworks. Experience in leading QA/test teams in enterprise environments. Strong understanding of ITSM, ITOM, and CMDB processes and functionalities.
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