Role & seniority: ServiceNow ITOM Tester, Mid to Senior (5–8 years total QA experience; 2+ years specifically in ServiceNow ITOM)

Stack/tools: ServiceNow ITOM modules (Discovery, CMDB, Event Management, Service Mapping), ITOM integrations (SolarWinds, Splunk, Dynatrace, Azure, AWS), ServiceNow Automated Test Framework (ATF), JIRA, test management tools, SQL, REST/SOAP APIs; Agile/Scrum practices

Top 3 responsibilities

Develop and execute test plans, test cases, and test scripts for ITOM modules; perform functional, integration, regression, and performance testing (Discovery, Service Mapping, CMDB Health/Data Integrity, Event Management, Orchestration/Automation)
Validate integrations between ServiceNow and external monitoring/infrastructure tools; ensure data accuracy and CMDB data health
Document results, track defects (JIRA), report QA metrics; collaborate with developers, BAs, and ServiceNow architects; utilize ATF for regression/smoke testing; participate in Agile ceremonies

Must-have skills: Bachelor’s in CS/IS or related; 5+ years QA/testing with 2+ years in ServiceNow ITOM; strong knowledge of Discovery, CMDB, Event Management; experience testing integrations with monitoring tools; proficiency with ATF, JIRA, and test management; ITIL familiarity; SQL for backend data validation; REST/SOAP web services testing
Nice-to-haves: ServiceNow CSA or ITOM Implementation Specialist certs; upgrade/release testing experience; automation testing tools (Se

Full Description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Advent Global Solutions, Inc., is seeking the following. Apply via Dice today!

Job Title: ServiceNow ITOM Tester

Location: Houston, TX (Hybrid/Onsite as required)

Experience Level: Mid to Senior Level (5 8 years)

Job Summary

We are seeking a skilled ServiceNow ITOM Tester to join our QA team in Houston, TX. The ideal candidate will have strong experience in testing ServiceNow IT Operations Management (ITOM) modules including Discovery, CMDB, Event Management, and Service Mapping. This role involves validating integrations, automation, and workflows across ITOM components to ensure platform stability and performance.

Key Responsibilities

Develop and execute detailed test plans, test cases, and test scripts for ServiceNow ITOM modules.

Perform functional, integration, regression, and performance testing for ITOM components such as

Discovery
Service Mapping
CMDB Health and Data Integrity
Event Management
Orchestration/Automation
Validate integrations between ServiceNow and external monitoring or infrastructure tools (e.g., SolarWinds, Splunk, Dynatrace, Azure, AWS).
Ensure data accuracy, relationships, and reconciliation within the CMDB.
Work closely with developers, business analysts, and ServiceNow architects to identify and resolve defects.
Document test results, track defects in JIRA (or similar tools), and report QA metrics.
Utilize ServiceNow Automated Test Framework (ATF) for regression and smoke testing.
Participate in Agile/Scrum ceremonies and contribute to continuous improvement of QA processes.

Required Skills & Qualifications

Bachelor s degree in Computer Science, Information Systems, or related field. 5+ years of hands-on experience in QA/testing, with 2+ years focused on ServiceNow ITOM modules. Strong knowledge of ServiceNow Discovery, CMDB, and Event Management. Experience testing integrations between ServiceNow and IT infrastructure monitoring tools. Proficiency with ServiceNow ATF, JIRA, and test management tools. Solid understanding of ITIL processes and CMDB data models. Ability to write SQL queries and validate backend data. Familiarity with web services testing (REST/SOAP APIs).

Preferred Qualifications

ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist ITOM. Experience with ServiceNow upgrades and release testing. Background in automation testing tools (e.g., Selenium, Tosca, or Ready API). Exposure to cloud infrastructure (AWS, Azure) and monitoring integrations.