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Akkodis • San Francisco, California, United States
Salary: USD 37–49 per hour
Role & seniority: ITOM ServiceNow Tester, Contract position
Stack/tools: ServiceNow ITOM modules (Discovery, Event Management, CMDB); test case/scripts development; defect tracking; collaboration with development/configuration teams
Test and validate ITOM modules in ServiceNow to ensure alignment with business requirements
Develop and execute test cases and scripts for ITOM workflows, integrations, and configurations
Identify, document, and track defects; perform regression, functional, and performance testing; maintain test docs and reports
Bachelor’s degree in computer science, IT, or related field
5–8 years in software testing; 2–3 years focused on ServiceNow ITOM
Hands-on experience testing ITOM components (Discovery, Event Management, CMDB)
Strong skills in writing/executing test cases, defect tracking, and cross-functional collaboration
Experience contributing to automation/testing processes and continuous improvement
Familiarity with ServiceNow ITOM integrations and performance testing initiatives
Location & work type: San Francisco, CA; Contract role (on-site/onsite-in-SF per client need)
Akkodis is seeking an ITOM ServiceNow Tester for a Contract with a client in San Francisco, CA. You will validate and ensure the functionality of ITOM modules within the ServiceNow platform.
Rate Range: $37/hour to $49/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
ITOM ServiceNow Tester Job Responsibilities Include
Test and validate ITOM modules within the ServiceNow platform, ensuring functionality aligns with business requirements. Develop and execute test cases and scripts for ServiceNow ITOM workflows, integrations, and configurations. Identify, document, and track defects, working closely with development and configuration teams to resolve issues. Perform regression, functional, and performance testing across ITOM components like Discovery, Event Management, and CMDB. Collaborate with stakeholders to understand testing requirements and ensure quality assurance standards are met. Maintain test documentation and reports, contributing to continuous improvement of testing processes and automation.
Required Qualifications
Bachelor’s degree in computer science, Information Technology, or a related field. 5–8 years of experience in software testing, with at least 2–3 years focused on ServiceNow ITOM modules. Hands-on experience testing ITOM components such as Discovery, Event Management, and CMDB within ServiceNow. Strong skills in writing and executing test cases, defect tracking, and collaborating with cross-functional teams for issue resolution.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Vikas.Tomar@akkodisgroup.com.
Pay Details: $37.00 to $49.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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Requirements
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
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