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Nordic Global • Manila, Metro Manila, Philippines
Role & seniority: Automation Engineer (mid–senior level)
Stack/tools: Ansible, PowerShell, Terraform, Python; GitHub (or similar); Jenkins; event management/ITOM and observability platforms (e.g., ServiceNow ITOM, AIOps)
Design and maintain automation solutions for system monitoring, alerting, reporting, including agent deployment, synthetic monitoring, and incident remediation
Manage source code with GitHub (version control, branching, collaboration); develop automation scripts
Collaborate with cross-functional teams, document automation processes, and provide support; troubleshoot automation issues
4+ years building automation solutions for IT operations
Strong proficiency with GitHub, Ansible, PowerShell, Terraform, and Python; Jenkins
Experience with event management/ITOM and modern observability tools
Solid IT operations, system administration, and observability knowledge
Analytical, problem-solving, and communication abilities
Experience with ServiceNow ITOM, AIOps implementations
Advanced data analysis tasks and automation innovation contributions
Location & work type: Not specified in the description; details to be confirmed.
Make a difference. Be happy. Grow your career.
The Role
We are seeking an experienced Automation Engineer to join our team, focusing on developing and implementing automation solutions to enhance observability and operational efficiency. The ideal candidate will have a strong background in automation and observability technologies, with at least 4 years of experience in source code management and automation toolsets like Ansible, PowerShell, Terraform, and Python.
Key Responsibilities
Design and maintain automation solutions for system monitoring, alerting, and reporting, including agent deployment, synthetic transaction monitoring, and incident remediation. Manage source code using GitHub (or similar tools), ensuring best practices in version control, branching, and collaboration. Develop automation scripts using Ansible, PowerShell, Terraform, and Python for advanced automation and data analysis tasks. Collaborate with cross-functional teams to identify and implement automation opportunities. Document automation processes and provide support for IT operations and development teams. Troubleshoot and resolve issues related to automation scripts and systems. Stay updated on the latest automation technologies and contribute to team innovation.
Skills And Experience
Generally, requires a Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree. Minimum of 4 years of experience in developing automation solutions for IT operations. Strong proficiency in GitHub (or similar tools), Ansible, PowerShell, Terraform, and Jenkins. Experience with event management solutions, including ServiceNow ITOM, AIOps, and observability platforms. Proficiency in Python scripting. Experience with modern observability tools. Solid understanding of IT operations, system administration, and observability principles. Strong problem-solving, analytical, and communication skills. Show more Show less