Role & seniority: Senior Automation Expert; technical lead for automation initiatives in IT Operations.

ServiceNow ITOM (Discovery, Service Mapping, Event Management), CMDB, REST / Scripted REST APIs, IntegrationHub, Flow Designer, Business Rules, Script Includes.
Automation: Python, Ansible, Bash/Shell; auto-remediation frameworks.
Infrastructure: On-prem (SCOM, Red Hat Satellite, VMware/Nutanix, Oracle OEM, Kubernetes/OpenShift); Cloud (AWS: EC2, RDS, EKS).
Observability/Analytics: ELK Stack (Elasticsearch, Logstash, Kibana); dashboards, KPIs.
Integrations: RESTful APIs, webhooks, data transformation pipelines.

Lead design and implementation of automation and auto-remediation across IT Operations; define event correlation and operational controls.
Own and optimize ServiceNow ITOM capabilities and CMDB/ticketing data workflows; integrate data from on-prem and cloud; maintain data quality.
Build and maintain health checks, analytics, dashboards; mentor engineers and align automation strategy with infra, cloud, SRE, and operations teams.

7+ years in IT Operations, Automation, or Observability; strong hands-on ServiceNow ITOM experience; CMDB architecture and data quality management.
Proficient with ServiceNow APIs, IntegrationHub, Flow Designer; ticket lifecycle automation (Incident/Request/Problem/Change).
Automation/scripting (Python, Bash); Ansible; design of auto-r

Full Description

As a Senior Automation Expert, you will design, build, and evolve advanced automation solutions across our IT Operations landscape. You will play a key role in integrating ServiceNow, monitoring platforms, infrastructure systems, and observability stacks to improve operational efficiency, reliability, and service quality.
This role requires deep technical expertise, architecture-level thinking, and a strong focus on automation, auto‑remediation, data correlation, and ITOM best practices. Acting as a technical lead, you will collaborate closely with infrastructure, cloud, SRE, and operations teams while mentoring engineering peers.

Lead the design and implementation of automation and auto-remediation solutions across IT Operations.
Collect CMDB CI data, attributes, and ticket information (Incident, Request, Problem, Change) via ServiceNow APIs.
Own and optimize ServiceNow ITOM capabilities, including Discovery, Service Mapping, and Event Management.
Define and implement event correlation rules and operational control mechanisms.
Interact with CMDB and ticketing workflows to update, enrich, and maintain data quality.
Integrate data from both on‑premise and cloud infrastructure platforms.
Build and maintain health checks, analytics, KPIs, and operational reporting dashboards.
Transform, normalize, and enrich data using intelligent analytics systems.
Design and maintain integrations with the ELK Stack (Elasticsearch, Logstash, Kibana).
Act as a technical lead, mentoring engineers and defining best practices.
Collaborate with infrastructure, cloud, SRE, and operations teams to ensure consistent automation strategy and execution.

ServiceNow
Strong expertise in ServiceNow ITOM (Discovery, Service Mapping, Event Management).
CMDB architecture, CI relationships, reconciliation, and data quality management.
ServiceNow REST / Scripted REST APIs.
IntegrationHub, Flow Designer, Business Rules, Script Includes.
Ticket lifecycle automation (Incident, Request, Problem, Change).
Automation & Scripting
Python for automation, integrations, and data processing.
Ansible (playbooks, roles, inventories).
Bash / Shell scripting.
Experience designing and implementing auto-remediation frameworks.
Infrastructure & Platforms

On-prem: SCOM, Red Hat Satellite, VMware / Nutanix, Oracle OEM, Kubernetes / OpenShift.