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Nordic Global • Manila, Metro Manila, Philippines
Role & seniority: Experienced Automation Engineer (senior-level) focusing on automation for observability and operational efficiency.
Stack/tools: Ansible, PowerShell, Terraform, Python; GitHub (or similar); Jenkins; event management/ITOM tools (ServiceNow ITOM, AIOps); observability platforms; agent deployment and synthetic monitoring.
Design and maintain automation solutions for system monitoring, alerting, reporting (agent deployment, synthetic monitoring, incident remediation).
Manage source code with GitHub, ensuring proper version control, branching, and collaboration.
Develop automation scripts across Ansible, PowerShell, Terraform, and Python; collaborate with cross-functional teams; document processes; troubleshoot automation issues.
Education/experience: Bachelor’s + 5y, or Master’s + 3y, or 8y-0y (any degree) in related field; minimum 4y building IT-operations automation.
Proficiency with GitHub, Ansible, PowerShell, Terraform, Jenkins; Python scripting.
Experience with event management solutions (ServiceNow ITOM, AIOps) and modern observability tools; solid IT operations, system administration, and observability knowledge.
Strong problem-solving, analytical, and communication skills.
Additional experience with newer observability tools and broader automation platforms; demonstrated cross-functional collaboration and incident remediation experience.
Location & work
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The Role
We are seeking an experienced Automation Engineer to join our team, focusing on developing and implementing automation solutions to enhance observability and operational efficiency. The ideal candidate will have a strong background in automation and observability technologies, with at least 4 years of experience in source code management and automation toolsets like Ansible, PowerShell, Terraform, and Python.
Key Responsibilities
Design and maintain automation solutions for system monitoring, alerting, and reporting, including agent deployment, synthetic transaction monitoring, and incident remediation. Manage source code using GitHub (or similar tools), ensuring best practices in version control, branching, and collaboration. Develop automation scripts using Ansible, PowerShell, Terraform, and Python for advanced automation and data analysis tasks. Collaborate with cross-functional teams to identify and implement automation opportunities. Document automation processes and provide support for IT operations and development teams. Troubleshoot and resolve issues related to automation scripts and systems. Stay updated on the latest automation technologies and contribute to team innovation.
Skills And Experience
Generally, requires a Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree. Minimum of 4 years of experience in developing automation solutions for IT operations. Strong proficiency in GitHub (or similar tools), Ansible, PowerShell, Terraform, and Jenkins. Experience with event management solutions, including ServiceNow ITOM, AIOps, and observability platforms. Proficiency in Python scripting. Experience with modern observability tools. Solid understanding of IT operations, system administration, and observability principles. Strong problem-solving, analytical, and communication skills. Show more Show less