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Jobs via Dice • Houston, Texas, United States
Role & seniority: QA Test Manager with 8+ years in software testing; at least 3 years in a QA lead/Test Manager capacity; ServiceNow testing focus.
Location & work type: Houston, TX; full-time on-site/hybrid depending on client policy.
Stack/tools: ServiceNow platform (ITSM, HRSD, CSM, ITOM, integrations); test tools: ServiceNow ATF, Selenium, Tosca; test management: JIRA, ALM; CI/CD familiarity.
Lead and manage QA teams for manual and automated testing across ServiceNow modules plus integrations; define test strategy, plans, and schedules.
Establish QA methodologies, metrics, traceability from requirements to tests/results; oversee defect management and continuous improvement.
Coordinate with developers, BAs, and stakeholders; manage regression/integration testing, releases, and status reporting.
BS in CS/IT or related field.
8+ years software testing experience; 3+ years in QA lead/Test Manager role.
Deep ServiceNow knowledge (ITSM, HRSD, integrations); experience with ATF and third-party testing tools.
Test planning/execution, automation, defect management; Agile/Scrum and CI/CD experience.
Proficiency with JIRA, ALM or similar tools; strong communication and stakeholder management.
ServiceNow CSA or ITSM implementation certification.
Experience with ServiceNow upgrades, custom app testing, APIs/web services, and integration frameworks.
Experience in large enter
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Advent Global Solutions, Inc., is seeking the following. Apply via Dice today!
Job Title: QA Test Manager (ServiceNow Experience)
Location: Houston, TX
Experience Level: 8+ years (including 2+ years in ServiceNow testing)
Job Summary
We are looking for an experienced QA Test Manager with strong expertise in managing end-to-end testing processes for ServiceNow implementations and integrations. The ideal candidate will lead a team of QA engineers, define test strategies, manage test automation frameworks, and ensure product quality across ServiceNow modules and related enterprise systems.
Key Responsibilities
Lead and manage QA teams responsible for manual and automated testing across ServiceNow platforms (ITSM, HRSD, CSM, ITOM, etc.). Develop and execute comprehensive test strategies, plans, and schedules aligned with project timelines. Collaborate with ServiceNow developers, business analysts, and stakeholders to define testing requirements. Establish and maintain QA best practices, methodologies, and quality metrics. Oversee defect management, root cause analysis, and continuous improvement initiatives. Ensure full traceability between business requirements, test cases, and test results. Manage regression and integration testing for ServiceNow upgrades and enhancements. Evaluate and implement test automation tools compatible with ServiceNow (e.g., ATF, Selenium, Tosca, etc.). Coordinate with release and change management teams to ensure smooth deployments. Provide test status reporting, dashboards, and quality metrics to leadership.
Required Skills & Qualifications
Bachelor s degree in Computer Science, Information Technology, or related field. 8+ years of experience in software testing, including at least 3 years in a QA lead or Test Manager role. Strong understanding of ServiceNow platform (particularly ITSM, HRSD, and integrations). Experience with ServiceNow Automated Test Framework (ATF) and third-party testing tools. Proven experience in test planning, execution, automation, and defect management. Familiarity with Agile/Scrum methodologies and CI/CD pipelines. Excellent communication, leadership, and stakeholder management skills. Experience using JIRA, ALM, or similar test management tools.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) or ITSM Implementation certification. Experience with ServiceNow upgrades and custom application testing. Knowledge of APIs, web services testing, and integration frameworks. Experience working in large enterprise environments or with managed services teams.
Soft Skills
Strong analytical and problem-solving abilities. Ability to manage multiple projects and deadlines. Collaborative mindset and ability to mentor junior QA engineers. Attention to detail and commitment to quality.