Role & seniority: Quality Assurance Specialist (mid-level)

Stack/tools: MS Office; advanced computer skills; strong documentation and internal communication tools

Maintain and update internal documentation for new clients, products, processes, and systems; communicate changes to the operational team
Evaluate customer calls and case handling; provide constructive feedback and participate in calibration sessions
Identify improvement opportunities from quality assessments and feedback; support process changes; assist in new product/partner implementations

Ostrava, Czech Republic (office location)
Flexible working hours; Home Office up to ~40% of the month; smart-working and related benefits

Full Description

We are seeking a skilled Quality Assurance Specialist to strengthen our team.

Maintain and update internal documentation to reflect new clients, products, processes, and systems.
Communicate process changes clearly and regularly to the operational team.
Evaluate customer calls and case handling to provide constructive feedback and participate in calibration sessions.
Support operational teams in resolving complex cases and integrating customer feedback into process improvements.
Identify opportunities for improvement and implement process changes based on quality assessments and feedback.
Participate in new product and partner implementations and related changes.
Collaborate with other departments and actively participate in company projects.

Minimum of secondary education.
Native Polish or Czech speaker.
Good command of English (minimum B2 level) for internal communication.
Strong knowledge of MS Office and advanced computer skills.
Excellent organizational and communication skills.
Analytical mindset with a customer and quality focused approach.
Reliable, responsible, independent, and quick to learn new processes.
Previous experience in a contact center or shared service center environment is an advantage.

25 days of holiday
Meal vouchers worth 150 CZK from the first day and restaurants near the company
Flexible working hours
Home Office (40% of the month)
Smart-working contribution (750 CZK per month)
Laptop & IT equipment for your home office
MultiSport/Pluxee Flexi (500 CZK per month)
Telemedicine - 24/7 online medical support for you and 5 family members
Pension insurance (1000 CZK per month)
Free annual travel insurance for Europe
Free life insurance
E-learning courses
Great location in modern and pleasant offices in Ostrava
... and much more (discounts at our partners etc.)
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