Role & seniority: Quality Assurance Specialist (mid-level)

Stack/tools: Native Polish or Czech speaker; English (B2+); MS Office; strong general computer skills

Top 3 responsibilities

Maintain/update internal documentation and communicate process changes to operations
Evaluate calls/cases to provide feedback and participate in calibration; support complex cases and integrate customer feedback into processes
Identify improvement opportunities, implement process changes, and collaborate on new product/partner implementations

Must-have skills: Secondary education; excellent organizational and communication skills; analytical, customer- and quality-focused; reliable, independent, quick to learn; experience in a contact center or shared service center is a plus
Nice-to-haves: Prior QA or process-improvement exposure; experience in cross-department collaboration and project participation
Location & work type: Ostrava, Czech Republic; flexible hours; up to 40% remote/home office; smart-working support and related benefits (as offered)

Full Description

We are seeking a skilled Quality Assurance Specialist to strengthen our team.

What You’ll Be Doing

Maintain and update internal documentation to reflect new clients, products, processes, and systems. Communicate process changes clearly and regularly to the operational team. Evaluate customer calls and case handling to provide constructive feedback and participate in calibration sessions. Support operational teams in resolving complex cases and integrating customer feedback into process improvements. Identify opportunities for improvement and implement process changes based on quality assessments and feedback. Participate in new product and partner implementations and related changes. Collaborate with other departments and actively participate in company projects.

What You’ll Bring

Minimum of secondary education. Native Polish or Czech speaker. Good command of English (minimum B2 level) for internal communication. Strong knowledge of MS Office and advanced computer skills. Excellent organizational and communication skills. Analytical mindset with a customer and quality focused approach. Reliable, responsible, independent, and quick to learn new processes. Previous experience in a contact center or shared service center environment is an advantage.

What We Offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive

25 days of holiday Meal vouchers worth 150 CZK from the first day and restaurants near the company Flexible working hours Home Office (40% of the month) Smart-working contribution (750 CZK per month) Laptop & IT equipment for your home office MultiSport/Pluxee Flexi (500 CZK per month) Telemedicine - 24/7 online medical support for you and 5 family members Pension insurance (1000 CZK per month) Free annual travel insurance for Europe Free life insurance E-learning courses Great location in modern and pleasant offices in Ostrava ... and much more (discounts at our partners etc.)

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa

Who We Are

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)