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Crawford Thomas Recruiting • Ocala, Florida, United States
Role & seniority: Key Account Specialist (mid-level), focused on existing and new key accounts; supports Sales Leadership to drive retention, growth, and revenue.
Stack / tools: Salesforce (opportunity management), MS Office (proficient), Asana; familiarity with strategic selling methodologies; product technology and system configurations knowledge.
Manage and grow key accounts: support KAM program, renewals, invoicing, account administration, and coordination of communications and meetings.
Support sales activities: prepare quotes, proposals, presentations, and product materials; assist with account strategy, competitor analysis, and upsell opportunities.
New account support: assist with new customer acquisition strategies, account analysis, and coordination of activities for assigned new key accounts.
3+ years in sales or account management; proven track record.
Bachelor’s degree (Marketing, Engineering, Business Admin, or equivalent).
Proficiency with Salesforce, MS Office, and Asana; ability to travel up to 50%.
Valid driver’s license; ability to work in English.
Experience or familiarity with water metrology, AWWA standards (M6), and water meter testing.
Water industry experience; understanding of strategic selling concepts.
Location & work type: East Coast Territory; remote work with ~50% travel to East Coast clients; travel and field activities required. Salary
Compensation & Benefits
Our client offers a competitive $70k-$85k+ Base (Negotiable/Flexible DOE) + Bonus. ~$115k total comp. at plan, full comprehensive health benefits, etc.
COMPANY OVERVIEW: Our client has ~40 years of experience as an innovator in water meter testing/technology services industry. They are the pioneers behind a patented product for water meter testing and proprietary software solutions.
JOB SUMMARY: (East Coast Territory) Candidates will work remotely and travel ~50% to East Coast clients.
The Key Account Specialist supports and manages key customer relationships to drive retention, growth, and long-term success. This role partners closely with sales leadership and internal teams to understand customer needs, deliver tailored solutions, and ensure a seamless customer experience. The Key Account Specialist plays a key role in supporting revenue growth and maximizing the value of key accounts.
CORE RESPONSIBILITIES: Key Account Management – Existing Accounts
Support Executive Sales Leadership in executing the Key Account Management (KAM) program
Assist with customer retention strategies, renewals, invoicing, and account administration
Monitor customer satisfaction and collect feedback to improve retention
Coordinate all key account communications, including meetings and conference calls
Participate in face-to-face meetings with key accounts as defined by the KAM program
Support sales presentations by preparing quotes, proposals, presentations, and product materials
Assist with account strategy development, competitor analysis, and upsell identification
Support sales leads in meeting key account objectives and quotas
Assist with coordination of TAB-related activities
Maintain proficiency in strategic selling milestones and discovery processes
Perform other duties as assigned
Key Account Management – New Accounts
Support Executive Sales Leadership with new customer acquisition strategies
Assist with sales presentations, proposals, and account analysis
Coordinate communications and activities for assigned new key accounts
Skills & Technical Knowledge
Proficiency in strategic selling methodologies and Salesforce opportunity management
Strong understanding of product technology, applications, and system configurations
CORE COMPETENCIES
Self-motivated with strong initiative
Highly organized with strong time and priority management skills
Analytical thinker with creative problem-solving ability
Ability to adapt quickly to changing business needs
Working knowledge of water metrology, AWWA standards (including M6), and water meter testing preferred
Understanding of strategic selling principles and terminology
Minimum Qualifications
Bachelor’s degree in Marketing, Engineering, Business Administration, or equivalent
3+ years of experience in sales or account management with a proven track record
2–5 years of technical experience in related applications
Experience In The Water Industry Preferred
Proficiency in MS Office, Salesforce, and Asana
Valid driver’s license required
Ability to travel up to 50%
Work Environment & Physical Requirements
Frequent exposure to outdoor conditions and moving mechanical parts
Occasional exposure to wet/humid conditions, fumes, or airborne particles
Ability to stand, walk, sit, climb, bend, and lift up to 15 pounds
Extensive travel may involve varied work environments
Additional Requirements
Ability to work overtime or alternative schedules as needed
Ability to operate a computer and related software
Must be able to speak, read, and write English
EQUAL OPPORTUNITY STATEMENT
Our client is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our client complies with all applicable employment and immigration laws.
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