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🤖 15+ AI Agents working for you. Find jobs, score and update resumes, cover letter, interview questions, missing keywords, and lots more.
Garena • Bangkok, Thailand
Role & seniority: Quality/Live Ops tester within product operations; 2–3+ years experience; likely mid-level.
Bug tracking software
Test planning: test plans, cases, scripts
Analytics/tools: Excel, Google Sheets, BI dashboards
Collaboration tools and knowledge of agile/scrum (nice to have)
Actively test and verify in-game events, features, and content configurations before release
Identify, document, and report bugs across functional, graphical, audio, and performance areas; re-test fixes (regression)
Monitor live performance and player behavior; collaborate with developers, designers, product managers, and customer service to align testing priorities
2–3+ years in product operations, project management, or related roles
Strong communication and stakeholder management in Thai and English
Passion for games and understanding of gaming communities; data-driven decision-making
Ability to plan/execute projects independently; cross-functional collaboration
Basic UX/UI awareness; comfortable interpreting metrics
Familiarity with agile/scrum or other PM methodologies
Mentoring or influencing others in a dynamic team
Knowledge of game analytics, monetization, or live ops
Experience with UX testing and player experience improvements
Location & work type: Location not specified; work type not specified.
Job Description
Live Event and Content Testing: Actively test and verify the functionality and quality of new in-game events, features, and content configurations before they are released to the public.
Bug Identification and Reporting: Meticulously play the game to identify bugs, glitches, and inconsistencies (functional, graphical, audio, performance, etc.), and document them in detail using bug tracking software.
Regression Testing: Re-test resolved issues to ensure that bug fixes are effective and do not introduce new problems into the live game environment.
Monitoring Live Performance: Monitor community and player behavior to proactively identify high-potential issues and ensure the game is running smoothly in a live environment.
Collaboration: Work closely with cross-functional teams, including developers, designers, product managers, and customer service, to communicate findings and align on testing priorities and solutions.
Documentation and Test Planning: Develop and execute comprehensive test plans, test cases, and test scripts to evaluate game features, systems, and mechanics thoroughly.
User Experience (UX) Feedback: Assess gameplay from a player's perspective to pinpoint areas of potential frustration and suggest improvements to enhance player satisfaction and retention.
Compliance and Standards: Ensure all game content, activities, and operations comply with regulatory standards and internal quality benchmarks.
Job Requirements
Minimum 2-3 years of experience in product operations, project management, or related roles. Excellent communication and stakeholder management skills, both in Thai and English. Strong passion and understanding of games and gaming communities, preferably across mobile and online platforms. Awareness of player behaviors, market trends, and product innovation within the gaming industry. Knowledge of game analytics, monetization systems, or live operations. Strong understanding of product lifecycle, data-driven decision-making, and cross-functional collaboration. Proven ability to plan and execute projects independently with measurable outcomes. Ability to mentor and influence others in a dynamic team environment. Familiarity with agile/scrum frameworks or other project management methodologies is a plus. Ability to prioritize tasks and maintain quality under tight deadlines. Enthusiasm for creating better player experiences and improving operational efficiency in gaming environments. Basic understanding of UX/UI principles is preferred. Skilled in analytical tools (e.g., Excel, Google Sheets, or BI dashboards) and comfortable interpreting metrics is preferred.