Role & seniority: Verification Officer (role level not explicitly stated; timeshare experience highly preferred)

Stack/tools: Basic computer skills; input into company software; notary license highly preferred

Top 3 responsibilities

Answer questions related to sales, benefits, closing documents; notarize and verify documents; ensure accurate, complete submissions per policies and state requirements
Review documents for signature/initials, explain product benefits, taxes, and maintenance; manage rescission period as primary contact
Support sales to preserve deals: handle cancellations/letters, follow up on pending deals, obtain credit card information if needed, coordinate with relevant departments (Member Services, Contracts, Financial Services)

Must-have skills

Effective interpersonal and oral communication; punctual and dependable
Positive attitude, detail-oriented, initiates and adapts to change
Ability to multi-task, exercise sound judgment, strong work ethic; high energy

Nice-to-haves

Timeshare experience; Notary license

Location & work type

Clermont, FL 34714; full-time, on-site (employer notes benefits for full-time staff)

Full Description

Job DetailsJob Location: Clermont, FL 34714What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more! Job Summary: The Verification Officer is responsible for supporting sales, solidifying the sale, and ensuring accuracy and completion of all documents while staying in compliance with our Company’s policies, business rules and State requirements. Responsibilities and Duties: Answer any questions related to the sales transaction, benefits of the program and/or closing documents Notarize and verify documents ensuring all applications, forms and necessary documents are submitted and completed accurately Review and organize documents for signature and initials for contract processing Ability to explain the benefits of the product, maintenance and taxes of Club Exploria and Marketplace Welcome owners/members and review documents in a quick and timely manner Answer and clarify any owner/member questions and overcome any objections while closing Ensure the owners/members leave with a complete understanding of the product they have purchased and are completely satisfied Serve as the primary point of contact during the rescission period Maintain and work pending deals with follow up calls and obtain new credit card information, if necessary Handle and work all cancellation letters and assist the sales team in saving the sale Assist owners with any questions or concerns via phone, email or direct contact Act as the liaison between owners and Member Services, Contracts Department, Financial Services and/or Sales Department QualificationsQualifications and Skills: Timeshare experience highly preferred Basic computer skills to input information into company software High school diploma or equivalent Notary License highly preferred Competencies: Effective interpersonal and oral communication skills Must be punctual and dependable Positive attitude and a willingness to learn Detail oriented Ability to take initiative and effectively adapt to changes Able to use sound judgment Strong work ethic and a high energy level Excellent customer skills Ability to multi-task