Full Description

Our Culture

TEMSA, one of the world's leading bus and midibus manufacturers, offers state of the art mobility solutions with it more than 50 years of experience. TEMSA is present in close to 70 markets worldwide with a significant market share in leading economies such as the USA, UK, France, Germany and Italy. And with a wide product range, TEMSA meets the unique needs of different regions. TEMSA's mission is to evolve to be the human-centered technology company which provides smart and sustainable mobility solutions to the world for more pleasant journeys.. We are proud of being ‘’the first R&D center of Turkey’’ and the company that produced ‘’the first electric bus’’.

#TogetherWeareStronger! Passionate about automotive sector, Curious to learn more and never afraid of failing, Passionate about taking a step forward every single day, Trustful and self-motivated with good communication skills,

We are looking for a team member who can analyze quality issues within after-sales processes, clearly define problems, and ensure proper technical and organizational alignment to support effective resolution. This role works closely with Aftersales teams to accurately capture the Voice of Customer (VOC), perform initial quality and technical analysis, conduct issue triage, and route validated topics to the relevant engineering teams. Beyond issue routing, the role is responsible for ensuring robust problem definition, applying structured quality methodologies, and driving effective root cause analysis to support sustainable engineering solutions.

We are waiting for you!

What is the job waiting for you?

Apply structured problem‑solving methodologies (8D, 5 Why, Ishikawa) to field and customer‑reported issues Ensure clear and measurable problem definition before escalation to engineering teams Lead or support root cause analysis activities together with Engineering, Manufacturing, and Supplier Quality Coordinate and track 8D activities, ensuring proper problem structuring, progress follow-up, and timely closure Apply quality problem analysis methodologies (e.g. 5 Why, Fishbone Diagram) to support issue clarification Evaluate proposed corrective and preventive actions for technical adequacy and quality robustness Track the effectiveness of implemented solutions and support validation through tests, trials, or field verification Identify recurring issues, quality trends, and systemic gaps based on VOC and field data Support continuous improvement of quality processes, standards, and feedback loops Act as a quality gatekeeper between Aftersales input and Engineering execution, ensuring data‑driven decisions Contribute to quality reviews, lessons learned, and cross‑functional alignment meetings Prepare structured analyses, reports, and presentations using MS Office tools Manage process tracking, documentation, and records through SAP

What we are looking for?

Bachelor’s degree in Engineering (Mechanical, Automotive, Industrial, or related disciplines) Proven experience in Quality Engineering, Field Quality, Aftersales Quality, or Manufacturing Quality Strong knowledge of structured problem‑solving methodologies (8D, 5 Why, Ishikawa, FMEA) Experience in handling customer complaints, Voice of Customer (VOC), and field quality issues Ability to perform initial technical analysis and issue triage before escalation to engineering teams Solid understanding of engineering change processes and cross‑functional quality workflows Experience working with PQR, NCR, warranty, or similar quality tracking systems is an advantage Strong analytical skills with the ability to interpret field data and identify recurring issues and trends Effective communication skills to interface with Aftersales, Engineering, Manufacturing, and Supplier Quality teams Advanced English (written and spoken) is mandatory Willingness to work in a field‑oriented, cross‑functional environment