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Ericsson • Gurugram, Haryana, India
Role & seniority: IT Engineer/Tester (entry to mid-level; 1–3 years experience)
Stack/tools: Ericsson products (Charging, Billing, DMP, CIS, Order Care, Catalog Manager); JIRA or other test management tools; verification tools; test automation tools; defect management tools; other Ericsson/external tools
Design and execute manual and automated test cases; perform defect tracking for functional and non-functional scenarios
Administer, troubleshoot, and support customer application systems across IT, Telco B/OSS, IP & Core, Cloud, and Network
Implement customer services and participate in end-to-end process quality, including monitoring KPIs and data quality
1–3 years’ hands-on experience with Ericsson products listed above
Proficiency with test management (e.g., JIRA) and defect tracking
Ability to work onsite with customers or remotely as needed; strong troubleshooting and testing capability
Experience with automated testing and test script development
Familiarity with end-to-end telecom/broadcast OSS/BSS environments; knowledge of KPIs and data quality monitoring
Experience working in customer-facing roles or on a multidisciplinary technical team
Location & work type: Customer-facing role; on-site or remote as needed; work primarily in customer premises or remotely for the customer where possible
Join our Team About this opportunity We're currently seeking an IT Engineer/Tester to join our dynamic team. The successful candidate will be responsible for performing comprehensive testing, administering, troubleshooting, and providing vital support for customer application systems for IT, Telco B/OSS, IP and Core, Cloud, Network, and other systems. You will play a key role in implementing services requested by our customers, which include manual and/or automated test case design, test case execution, and defect tracking of functional and non-functional scenarios. Our IT Engineer/Tester will be an integral part of our customer-facing team, operating on-site or remotely as needed. What you will do This job role performs testing, administering, troubleshooting and supporting customer application systems for IT, Telco B/OSS, IP & Core, Cloud, Network and other systems. The IT Engineer/Tester is responsible to implement the services requested by the customer. The test services provided by an IT Engineer/Tester will include manual and/or automated Test case design, test case execution, defect tracking of functional and non-functional scenarios. The IT Engineer/Tester is part of customer team and work in customer premises or remotely for the customer wherever possible. Tools & Resources
Verification tools
Test Automation tools
Defect Management tools
Test management tool
Other Ericsson or external tools
Play a key role in End-to-End process quality, including planning, designing, developing scripts for monitoring business process KPIs and data quality.
The skills you bring
1 to 3 years of Experience on Ericsson Products Ericsson Charging, Billing, DMP, CIS, Order Care, Catalog Manager, JIRA or any test management tool