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Trane Technologies • Auckland, Auckland Region, New Zealand
Role & seniority: Control Sales Engineer, mid-to-senior level; ANZ regional controls team
Stack/tools: Building Management Systems (BMS); HVAC/central plant; expertise in Tridium/Trend/Tracer (preferred); control programming/commissioning; estimation and quotation templates; connected services management and reporting
Lead control project management and fulfilment from initiation to completion; coordinate internal teams and external vendors; program/commission controls
Provide timely control estimations and quotations; develop and manage estimation/quotation templates; align with customer requirements
Deliver technical support to technicians and sales teams; act as technical resource; manage connected services reporting and issue resolution
5+ years in relevant industry; trade-qualified; strong interpersonal, written and verbal communication
Thorough understanding of HSE requirements; hands-on BMS/energy solutions experience; HVAC/central plant knowledge
High technical competency in BMS and control products; experience with Tridium/Trend/Tracer preferred
Experience with connected services installation/commissioning; ability to analyze service data for trends and improvements
Familiarity with repair quotations and service/audit processes
Location & work type: ANZ region; full-time role
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary： The Control Sales Engineer is responsible for fulfilling control projects, providing timely control estimation, preparing quotations, and supporting both the Service Sales and Product Sales teams. This role involves project managing and fulfilling control projects, providing technical support to technicians, assist SSE with control service agreement estimation, and managing and generating reports connected to services. The ideal candidate will ensure efficient and accurate processing of orders, maintain high levels of customer satisfaction, and support the sales team in achieving their targets.
Manage and fulfil control projects from initiation to completion.
Manage all controls automation and connected services related project/service
Coordinate with internal teams and external vendors to ensure timely delivery and installation of control systems.
Prepare and provide all required documentation as required by customer, sales and service team including control functional description and operational manuals.
Program and commissioning controls for projects.
Resolve any ongoing installation and/or operational issues.
Monitor project progress to ensure successful project completion.
As required, assists service sales and technician interstate to fulfil/program the CPC or
controls.
Provide timely and accurate control estimations to support the Service Sales and Product Sales teams. Quotations to include details and in reference to specification (if applicable).
Prepare and manage estimation templates for controls projects, cooling and heating plant managers, booster systems, connected services, and remote monitoring installations
Prepare and manage quotation templates for the above. Clearly identify project demarcation guidelines for ‘by Trane and for ‘by others’.
Collaborate with the sales team to understand customer requirements and tailor quotations accordingly.
Provide technical support to technicians, assisting them with troubleshooting and repair tasks.
Assist in the preparation of repair quotations, ensuring accuracy and completeness, if required.
Serve as a technical resource for the sales and service teams, providing expertise and guidance as needed.
Serve as the primary point of contact for customer inquiries and complaints related to control projects.
Provide prompt and professional responses to customer queries via phone, email, or chat.
Resolve customer issues in a timely manner, ensuring high levels of customer satisfaction.
Work with equipment sales and service sales teams
Coordinate with the marketing team to provide sales materials and promotional information to the sales team.
Ensure all processes and procedures comply with company policies and industry regulations.
Conduct regular audits to ensure accuracy and compliance in order processing and customer service activities.
Identify areas for process improvement and implement changes to enhance efficiency
and effectiveness.
Manage connected services, ensuring seamless integration and operation.
Assist technician with installation and commissioning of connected services
Generate detailed reports on connected services performance, usage, and issues.
Analyse connected services data to identify trends, opportunities for improvement, and potential issues.
Provide regular updates and reports to management on the status and performance of connected services.
Be a proactive member of an ANZ regional controls team sharing ideas and best practices and help and guidance with the other team members. Participate in team meetings and calls and internal ‘on line’ communications amongst the group.
General tasks as required
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.