Full Description

Must-Have Qualifications

Bilingual (English & French): Able to speak, read, and write fluently in both languages Strong experience with QA automation

Hands-on experience with

• API automation
• GUI automation
• Selenium
• Karate
• Cyara automation testing – strong must-have
• Experience with IVR testing
• Experience supporting cloud contact center platforms (asset)
• Nice-to-Have Skills
• Experience with Genesys Cloud
• Telecom or CCaaS background
• CI/CD pipelines (Jenkins, GitHub Actions, etc.)
• Performance and load testing exposure
• What You’ll Do
• Build, enhance, and maintain automated test frameworks
• Automate test cases across IVR, voice, and digital channels
• Validate customer journeys within the Genesys Cloud platform
• Collaborate with cross-functional teams across multiple time zones
• Identify, document, and track defects to resolution
• Contribute to release readiness, regression cycles, and test planning