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Motadata • Ahmedabad, Gujarat, India
Role & seniority
Stack/tools
Testing: manual and automated
Test design/management: test cases, test scripts, test plans; Jira, TestRail, TFS
Automation: Selenium, Python (or similar), Appium, JMeter, Postman (nice to have)
ITSM/ITIL concepts; networking fundamentals (TCP/IP, DNS, DHCP, firewalls, VPNs, SNMP)
CI/CD awareness; DevOps tooling; basic API/database testing (SQL)
Top 3 responsibilities
Conduct manual and automated testing (functional, regression, performance, integration) for ITSM/networking products
Develop/maintain test artifacts (test plans, cases, scripts); identify, document, and track defects
Collaborate with development/product teams; perform root-cause analysis; validate networking features; ensure ITIL/ITSM compliance; align with DevOps and CI/CD processes
Must-have skills
2–7 years in Software QA, with ITSM or networking product focus
Strong manual testing experience (functional, regression, integration)
Understanding of networking concepts and troubleshooting
Experience with test management/bug tracking tools (Jira, TestRail, TFS)
Agile/Scrum collaboration; analytical, detail-oriented
Basic knowledge of APIs, SQL, and performance testing
Familiarity with automation basics; programming/scripting (Python, Java, or JavaScript)
Nice-to-haves
Automation tooling experience (Selenium, Appium, JMeter, Postman)
Deeper automation and CI/CD/DevOps exposure
RCA, log
Position Overview: We are looking for a Quality Assurance Engineer with 2-7 years of experience in software testing, preferably in IT Service Management (ITSM) and networking-related products. The ideal candidate should have a strong understanding of manual testing concepts, defect tracking, test case execution, and basic automation fundamentals. Knowledge of networking protocols and troubleshooting is a plus.
Perform manual and automated testing to ensure product quality.
Develop, execute, and maintain test cases, test scripts, and test plans based on product requirements.
Conduct functional, regression, performance, and integration testing for ITSM-related products.
Identify, document, and track bugs and defects in the issue tracking system.
Work closely with development and product teams to understand technical requirements and business use cases.
Collaborate in root cause analysis (RCA) for defects and provide feedback for process improvements.
Validate networking-related features, ensuring smooth communication between different components of the software.
Verify compliance with ITIL and ITSM best practices in the product.
Work with CI/CD pipelines and assist in test automation integration within the DevOps process.
Stay updated with industry trends and new automation tools to improve testing efficiency.
Implement and maintain automated test scripts using tools like Selenium, Python, or similar frameworks (added advantage)
Bachelor's or Master’s degree in Computer Science, Engineering, or related field.
2-7ears of experience in Software Quality Assurance with a strong focus on ITSM or networking-related products.
Good understanding of networking concepts such as TCP/IP, DNS, DHCP, firewalls, VPNs, and SNMP.
Experience in manual testing, including functional, regression, and integration testing.
Experience with test management and bug tracking tools (e.g., JIRA, TestRail, TFS, or similar).
Understanding of ITSM frameworks such as ITIL and their application in software solutions.
Basic knowledge of APIs, database queries (SQL), and performance testing.
Ability to work in an Agile/Scrum environment with strong collaboration skills.
Strong analytical and problem-solving skills with keen attention to detail.
Familiarity with automation testing tools (e.g., Selenium, Appium, JMeter, Postman) (is a plus). Understanding of CI/CD pipelines and DevOps tools.
Hands-on experience in network troubleshooting and log analysis.
Experience with performance testing tools like JMeter.
Knowledge of programming or scripting languages like Python, Java, or JavaScript.