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About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 799,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career. Job Description: We are seeking a skilled and experienced ITSM Test Lead to join our team in Sydney. The successful candidate will play a critical role in ensuring the delivery of high-quality IT Service Management (ITSM) solutions by leading testing efforts and collaborating with cross-functional teams. This role requires a proactive individual with a strong background in functional testing, test evaluation, and ITIL 4 Foundation principles. Key Responsibilities: Test Planning and Execution: Develop and execute comprehensive test plans, test cases, and test scripts to ensure the delivery of high-quality software solutions. Collaboration: Work closely with cross-functional teams to identify, prioritize, and address testing requirements throughout the project lifecycle. Issue Resolution: Conduct root cause analysis and troubleshoot issues to ensure timely resolution and minimize project delays. Industry Best Practices: Stay updated with the latest industry trends and best practices in functional testing to enhance testing strategies and methodologies. Process Improvement: Contribute to the development and continuous improvement of testing methodologies, processes, and tools. Test Evaluation: Leverage experience in Defence projects and the ServiceNow Automated Test Framework to evaluate and validate ITSM solutions effectively. ITIL 4 Foundation Certification Process Design: Apply ITIL 4 Foundation principles to support process design and ensure alignment with ITSM best practices. Qualifications and Skills: Proven experience as a Test Lead or similar role, with a focus on ITSM projects. Strong expertise in functional testing, test evaluation, and troubleshooting. Hands-on experience with the ServiceNow Automated Test Framework is highly desirable. Familiarity with Defence projects and their unique testing requirements. ITIL 4 Foundation Certification (or willingness to obtain). Excellent problem-solving and analytical skills, with a keen eye for detail. Strong communication and collaboration skills, with the ability to work effectively in a team environment. Clearance Requirement: NV1 security clearance is mandatory for this role. Why Join Us? This is an exciting opportunity to contribute to impactful programs and services within a dynamic and collaborative environment. You will work alongside experienced professionals, gain exposure to cutting-edge technologies, and play a vital role in driving program success. If you are passionate about program management and meet the above qualifications, we encourage you to apply. Additional Requirements: Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance (NV1). This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations. Must be willing to work onsite 5 days per week Benefits of working at Accenture: 18 weeks paid parental leave Long & short-term career break opportunities Structured career development program Local and international career opportunities. Certified as a Family Inclusive Workplace™ Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people. We are proud to be in the top 3 of last year’s Diversity & Inclusion Index! #LI_GM . About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement for Australia: At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email and cite the relevant Job Number, or contact us on +61 2 9005 5000. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement At the heart of every great change is a great human. Every day our People of Change are doing incredible things by working together to pursue our shared purpose–to deliver on the promise of technology and human ingenuity. Come be part of our team–bring your ideas, ingenuity and determination to make a difference, and we’ll solve some of the world’s biggest challenges. Around the globe, we work with exceptional people, the latest and greatest tech and leading companies across industries to create value for our clients, people and communities. Choose a career with us, and together, let's create positive, long-lasting value. Meet our exceptional people who are living their purpose and making a real, lasting, positive difference. EXPLORE #CAREERSAZ