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LifeWorks • Montreal, Quebec, Canada
Role & seniority: QA Engineer / Senior QA (minimum 5 years in QA; at least 2 years in a senior role)
Stack/tools: Quality Assurance practices; test strategy and plan definition; test case design (positive/negative), test suite maintenance; collaboration with Functional Leads, BAs, Designers, Developers; potential client training and support
Define/refine testing scope; develop and maintain test cases and data; execute tests based on priorities
Contribute to test strategy/plans; mentor junior QA resources; provide progress reporting and risk escalation
Analyze requirements, communicate with stakeholders, identify improvements to optimize efficiency and reduce costs
Strong QA experience (5+ years) with a customer-focused perspective
Ability to understand client needs and translate to testing deliverables
Detail-oriented, analytical, clear communication with technical/non-technical stakeholders
Ownership and accountability for deliverables; ability to balance multiple testing priorities
Bilingual in French and English
Experience in interface testing; pension plan administration knowledge
Ability to travel to clients in Canada/United States
Location & work type: May require travel; Client-facing/support involvement; role within TELUS Health’s testing/QA function (Canada-based context implied)
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. This position executes testing strategies that contribute to project success. With a customer-centric perspective, you'll apply best practices and quality assurance techniques while supporting the continuous improvement of testing processes. You'll develop comprehensive test scenarios, mentor junior QA resources, and serve as a reliable point of contact for quality-related decisions. Successful candidates will excel in communication, prioritization, and analytical thinking. This position values individuals who can balance multiple testing priorities while maintaining strong collaborative relationships with stakeholders, developers, and business teams. You'll contribute to the evolution of testing excellence through hands-on expertise and peer support. What you'll do: Testing & Quality Assurance Communicate with Functional Leads, Business Analysts, Solution Designers, and Developers to drefine testing scope Analyze technical documents to identify test scenarios and develop positive and negative test cases Build and maintain test suite based on newly added or changes in existing functionalities with clear expected results and test data Prioritize and execute test execution based on assigned priorities Identify and assess impact of changes Leadership & Collaboration Participate in test strategy and test plan definition Support and peer-review tasks of other QA resources Report testing progress to QA Leads and escalate risks affecting deadlines or quality Propose solutions and improvements to optimize efficiency and reduce costs Provide client support and training as required (possible travel involved) What you bring: Experience Minimum 5 years in QA, including 2 years in a senior role Demonstrate the ability to understand client needs and requirements from a quality assurance and testing perspective, ensuring solutions align with external customer expectations. Core Competencies Curious, disciplined, and creative mindset Detail-oriented and analytical approach to problem-solving Clear and constructive communication with technical and non-technical stakeholders User-centric perspective with commitment to quality Ownership and accountability for deliverables Preferred Qualifications Bilingual in French and English Experience in interface testing Knowledge or experience in pension plan administration Ability to travel to clients in Canada and the United States A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone. Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.