Role & seniority

Stack/tools

Top 3 responsibilities

Lead QA/QC for the Digital Publishing team; establish and maintain quality standards, best practices, and documentation
Perform hands-on QA/QC across digital deliverables (AEM content, Hearsay content, forms, emails, social posts, landing pages, microsites); conduct ADA accessibility and cross-browser/device testing
Create/manage QA checklists and testing protocols; train and coach team; collaborate with authors, developers, and project managers; drive process improvements; own QA for client websites

Must-have skills

Expertise in Adobe Experience Manager (AEM)
Strong QA/QC experience in digital publishing; high attention to detail and copywriting skills
Solid understanding of ADA/WCAG compliance; ability to coordinate with marketing/web/design teams
Excellent communication; prior management or coaching experience preferred

Nice-to-haves

Familiarity with Hearsay, Adobe Target, OneTrust, DAM platforms, Workfront, Stensul
Knowledge of usability, responsive design best practices
Ability to manage multiple concurrent reviews/deadlines in a fast-paced environment

Location & work type

Full Description

Industry: Insurance

Job Title: Digital Publishing QA/QC Lead

Duration: 12+ Months

Location: Hybrid – New York City, NY

Seeking a detail-oriented Digital Publishing QA/QC Lead to oversee and execute quality control and assurance for our digital publishing operations.
This role ensures that all digital assets including web pages, forms, social posts, emails, and marketing content are error-free, compliant with brand and accessibility standards (ADA), and function flawlessly across platforms.
This individual will also support the QA/QC team, provide training, and maintain up-to-date ADA compliance standards while owning quality assurance.

Serve as the lead QA/QC resource for the Digital Publishing team, establishing and maintaining quality standards and best practices.
Perform hands-on QA/QC for digital deliverables, including AEM content, Hearsay content, Adobe Target, forms, social posts, emails, landing pages, and microsites, leveraging the tools and 3rd party AI tools.
Conduct accessibility (ADA) and browser/device testing to ensure compliance and consistency.
Create and manage QA documentation, checklists, and testing protocols.
Provide feedback and training to team members to improve quality and efficiency.
Collaborate closely with authors, developers, and project managers to resolve issues quickly.
Keep current with ADA standards, changes/updates, and provide materials and training for the team.
Own and manage quality assurance for client’s website.
Participate in ongoing process improvement to enhance digital publishing workflows and testing efficiency.
May be asked to perform authoring tasks as needed.

Familiarity with Hearsay, Adobe Target, OneTrust, DAM platforms, Workfront, and Stensul
Strong understanding of WCAG, usability, and responsive design best practices
Ability to manage multiple concurrent reviews and deadlines in a fast-paced environment