🤖 15+ AI Agents working for you. Find jobs, score and update resumes, cover letter, interview questions, missing keywords, and lots more.
Cookies & analytics consent
We serve candidates globally, so we only activate Google Tag Manager and other analytics after you opt in. This keeps us aligned with GDPR/UK DPA, ePrivacy, LGPD, and similar rules. Essential features still run without analytics cookies.
Read how we use data in our Privacy Policy and Terms of Service.
🤖 15+ AI Agents working for you. Find jobs, score and update resumes, cover letter, interview questions, missing keywords, and lots more.
Skyworks Solutions, Inc. • Austin, Texas, United States
Salary: $143,000 - $286,400 / year
Role & seniority
Stack/tools
Data/quality: JMP, Minitab, Excel (PivotTables, VLOOKUP)
Enterprise systems: Salesforce, Confluence, JIRA, SAP, Power BI
Methodologies: 8D, 5 Why, Fishbone, FMEA; DOE, DFT, DFM
domains: wafer fab, assembly, BAW filter, failure analysis, reliability, product engineering, quality
Top 3 responsibilities
Own and coordinate cross-functional investigations of customer complaints; communicate status, containment, and final resolution
Drive product quality through data-driven methods, risk assessment, lessons learned, and corrective/preventive actions
Lead programs pre-launch risk mitigation and, in high-volume production, steer teams to resolve issues and meet quality KPIs (DPPM, complaint cycle time, 8D reports)
Must-have skills
Bachelor’s in electrical engineering or related field (Master’s preferred)
≥10 years in wafer fab/assembly/QA domains and ≥10 years of customer-facing experience with technical escalations
Strong problem-solving, executive-level communication, and ability to lead cross-functional teams
Proficiency with JMP/Minitab/Excel; familiarity with Salesforce, JIRA, SAP, Power BI
Ability to travel for proactive risk mitigation or crisis resolution; calm under pressure
Nice-to-haves
If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high-performance analog semiconductors whose solutions are powering the wireless networking revolution. Through our broad technology expertise and one of the most extensive product portfolios in the industry, we are Connecting Everyone and Everything, All the Time.
At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management, and the freedom to make meaningful contributions in a setting that encourages creative thinking. We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together are changing the way the world communicates.
Requisition ID: 77032
Description
The Sr. Principal Customer Quality Engineer serves as the primary owner for receiving, analyzing, and communicating product-related customer complaints and quality issues. This role ensures timely, data‑driven resolution by coordinating cross‑functional investigations across design, manufacturing, test and supply chain teams. The engineer develops, maintains, and improves company complaint-handling and inspection procedures to ensure full compliance with internal policies and external regulatory requirements.
This position is responsible for maintaining accurate problem logs, identifying systemic issues, and driving corrective and preventive actions with product development and quality leadership.
Responsibilities
Serve as the key technical quality interface between customers, product development, and manufacturing.
Drive high product quality and robustness using best‑practice methodologies: Lessons Learned, Risk Assessment, DOE, DFT, DFM, etc. For selected programs, collaborate with customers, design engineering, and operations prior to product launch to identify and mitigate early risks to ensure high-quality performance in high‑volume manufacturing. During high-volume production, lead cross-functional technical teams to rapidly investigate and resolve customer issues—including containment, root cause determination, and corrective actions. Provide clear and consistent customer communication regarding investigation status, containment actions, and final resolution. Lead teams to achieve customer quality KPIs including DPPM targets, customer complaint cycle time, and delivery of high-quality 8D reports. Identify recurring trends through detailed analysis of problem logs and escalate systemic issues to product development and quality leadership. Travel to customer or manufacturing sites for proactive risk mitigation or crisis resolution.
Required Experience And Skills
Bachelor’s degree in electrical engineering or related field; Master’s degree preferred. At least 10 years in the areas of Wafer fab, Assembly, BAW filter, Failure Analysis, Product Engineering, Reliability, Supply Chain or Quality. At least 10 years of customer-facing experience, including managing technical escalations and complex issue resolution. This position is based in Austin, with no option for remote work.
Desired Experience And Skills
Ability to quickly develop expertise in high-volume semiconductor manufacturing, including wafer fabrication and assembly processes, SPC, traceability systems, change control, ATE test, ORT, monitors, and DOE. Solid understanding of customer system-level testing Demonstrated global leadership capability with the ability to influence design and development teams—balancing schedule, cost, and performance tradeoffs to improve product quality. Proven ability to lead large cross-functional teams through complex customer complaint investigations, including application-level troubleshooting, containment, root cause analysis, and corrective actions. Strong prioritization and decision-making skills for technical team direction. Advanced data analysis competency with proficiency in JMP, Minitab, and Excel (PivotTables, VLOOKUP, etc.). Working knowledge of corporate systems such as Salesforce, Confluence, JIRA, SAP, and Power BI. Strong problem-solving skills using industry-standard methodologies (8D, 5 Why, Fishbone, FMEA). Ability to understand business and legal implications related to customer quality issues. Calm, structured, and logical approach under high-pressure situations. Excellent written and verbal communication skills; capable of executive-level presentation. Highly self-motivated with a strong sense of urgency; able to multitask effectively in fast-paced and matrixed environments. Strong teamwork mentality; able to drive alignment across global teams. Willingness to work extended hours when critical issues arise.
The typical base pay range for this role across the U.S. is currently USD $143,000 - $286,400 per year. Starting base pay will depend on relevant experience and skills, training and education, business needs, market demands, the ultimate job duties and requirements, and work location. Skyworks has different base pay ranges for different work locations in the U.S. Benefits include access to healthcare benefits (including a premium-free medical plan option), a 401(k) plan and company match, an employee stock purchase plan, paid time off (including vacation, sick/wellness, parental leave), among others. Employees are eligible to participate in an incentive plan, and certain roles are also eligible for additional awards, including recognition and stock. These incentives and awards are based on individual and/or company performance.
Skyworks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Skyworks strives to create an accessible workplace; if you need an accommodation due to a disability, please contact us at accommodations@skyworksinc.com.