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Falcon Smart IT (FalconSmartIT) • London, England, United Kingdom
Role & seniority: Test Manager with senior/lead responsibility; focus on large-scale General Insurance transformation programmes (Duck Creek or Guidewire upgrades).
Stack/tools: Duck Creek or Guidewire upgrade context; Playwright for UI automation; API testing tools (Postman, REST-assured); CI/CD tools (Jenkins, Azure DevOps, GitHub Actions); test case management, JIRA; cloud, containers, and IaC context; service virtualization.
Define and own end-to-end test strategy for Duck Creek/Guidewire upgrades, coordinating multiple streams (functional, regression, integration, UAT, NFT) and aligning with timelines.
Lead test planning, estimation, scheduling, risk-based testing, and automation strategy (UI/API) including Playwright adoption and CI integration.
Manage test data (TDM), environment strategy, non-functional testing, defect lifecycle, metrics, and reporting; govern stakeholder communications and vendor activities.
Deep General Insurance domain knowledge (policy, billing, claims, rating, endorsements) and experience on Duck Creek or Guidewire upgrades.
Hands-on Playwright web UI automation; strong UI/API automation with modern frameworks; CI/CD integration.
NFT testing (performance/load, security) and TDM (masking, subsetting, synthetic data).
Test data management, environment provisioning, service virtualization; leadership of large, multi-vendor, geo-distributed teams.
Stakeholder mana
Job Title: Test Manager
Location: London, UK
Is it Permanent / Contract: Permanent
Define Test Data Management (TDM) strategy: data profiling, synthetic data generation, masking, subset selection, and environment refresh cadence to support all test stages. Drive test environment strategy, including environment provisioning, configuration management, and service virtualization/mock services for dependent integrations.
Implement a Test Engineering mindset: promote shift-left testing, testability by design, contract testing, continuous feedback, and test-driven development where applicable. Manage stakeholder relationships across business, product owners, solution and integration architects, infrastructure teams, vendors (Duck Creek/Guidewire integrators), and third-party suppliers. Coordinate vendor/supplier test activities, validate vendor deliverables (fixes, patches), and ensure vendor acceptance testing artifacts meet programme standards. Oversee defect management lifecycle and ensure effective triage processes; implement quality gates and release criteria. Establish metrics and reporting for test progress, quality, coverage, defect trends and automation ROI; present status and risks to senior stakeholders and steering committees. Coach, mentor and build test capability across the programme; recruit and lead distributed QA teams, including test leads, automation engineers, performance engineers and TDM specialists.
Execute regression and upgrade-specific testing activities: baseline regression packs, compatibility testing, data migration validation, cutover rehearsals, and post-go-live verification. Required Technical & Domain Skills Extensive experience in General Insurance testing and functional understanding of policy, billing, claims, rating and endorsement workflows. Proven delivery experience on Duck Creek or Guidewire upgrade projects (major version upgrades, line-of-business migrations, or large patch-upgrades).
Hands-on experience with Playwright for web UI automation: test authoring, debugging, parallel execution, cross-browser testing, test flakiness mitigation strategies, and CI integration. Strong automation knowledge across UI and API layers; experience with modern frameworks, asynchronous testing, test harness creation, and integration with CI/CD tools (Jenkins, Azure DevOps, GitHub Actions, etc.). Experience with API testing tools and frameworks (Postman, REST-assured, or similar) and service virtualization approaches.
TDM experience: data masking, subsetting, synthetic data generation, and TDM approaches
Non-functional testing experience: performance/load testing tools (JMeter, LoadRunner or similar) and security testing awareness.
Familiar with modern test tooling ecosystem: test case management, defect tracking (JIRA), reporting, and test orchestration. Experience integrating automated tests into CI pipelines for continuous validation and release gating. Familiarity with cloud environments, containerization and infrastructure-as-code concepts that impact test environments. Leadership & Programme Experience Demonstrated experience leading testing within large transformation programmes (multiple streams, multi-vendor ecosystems, and geo-distributed teams). Strong stakeholder management and communication skills, with experience presenting to executive-level steering committees. Proven ability to build and scale testing capability, institute best practices, and transform legacy QA approaches into engineering-led continuous testing models. Desired Certifications & Qualifications Relevant degree in Computer Science, Engineering, or equivalent experience.
Certifications are advantageous: ISTQB (Advanced/Expert), Agile Testing, Certified ScrumMaster or Kanban), Duck Creek/Guidewire product certifications (if available). Playwright training or proof of large-scale Playwright implementation is highly desirable. Success Criteria & KPIs Reduction in production defects related to upgraded modules and integrations. Increase in automated test coverage for critical business flows (UI and API) and measurable automation ROI. Timely completion of regression cycles and successful cutover rehearsals with minimal rollbacks. Effective mitigation of identified test risks and smooth stakeholder sign-off for releases. Shorter feedback loops through CI integration and higher proportion of automated gate checks.