Full Description

As an Automation Engineer, you will utilize your knowledge of Microsoft products (such as Server, Active Directory, Exchange, Word, Excel, Outlook), and PowerShell script writing skills to create quality automations that extend and improve organization capabilities.

POSITION OUTCOMES

Use your experience and knowledge to create quality solutions to problems that meet the needs and expectations of engineers and the users of the system Identify issues, features, problems, and solutions outside of your assigned tasks and add them to the product backlog so that they can be addressed in the future

Position Responsibilities

Create clean and concise PowerShell / YAML code Develop integrations utilizing REST for multiple API's and their associated applications Be Subject Matter Expert (SME) for the knowledge topics you are responsible for (primarily Automation Engineering covering products such as Windows, Microsoft Office, Office 365, Active Directory, Exchange, Microsoft Teams, OneDrive, and areas such as Desktop and Server computing, Networking, cloud computing and other areas which can be automated for the purpose of servicing IT requests and incidents) Work on tasks assigned during daily stand-ups and complete them to an acceptable level of quality and in a reasonable timeframe Work with the team (primarily other automation engineers and testers) to review, gain feedback, discuss, and determine the best approach to implementation for tasks you complete Create documentation when required for tasks you are working on such as instructions, guides, as-built, technical specifications, and general product documentation Protect organization's ‘Character’ by keeping internal and external information confidential Embody the company ‘EPIIC’ Values daily Aid in the fulfillment of the organizations Vision & Mission through the completion of all requested tasks within your capabilities

POSITION COMPETENCIES

Experience in a client-focused IT technical support role Experience with an MSP preferred Proficient in writing PowerShell scripts Excellent communication skills, both written and verbal, being able to interact with end-users effectively Demonstrated high level of customer service and customer advocacy skills and proven ability to build strong relationships with a range of clients Ability to work independently, yet part of a collaborative team Strong organizational and time management skills Ability to priorities and multitask in a fast-paced environment Promote a culture of quality customer service in the organization

Position Experience Desired

Programming experience REST API experience Python Microsoft Exchange Administration Azure Agile

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more Show less