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Job Description: Business Overview We are the development department that supports Rakuten's founding business, Rakuten Ichiba. Rakuten Group, Inc. is founded in 1997 and continuing to this day, embodies Rakuten's mission of empowering people and society through innovation, and has created a system that allows people to easily open stores beyond the limits of the business sphere, delivering the joy of shopping to users throughout Japan. We are now one of the largest EC companies in Japan. https://www.rakuten.co.jp/ Department Overview The EC Solution Development Department's mission is to promote and expand the diversity of the marketplace. The organization develops tools and services essential for the operation of merchants on Rakuten Ichiba, while also working on the expansion of various EC services and the launch of new EC services. The Delivery Quality Enhancement Group's mission is to enable the rapid delivery of high-quality systems to the market by providing quality assurance and platform engineering to development teams within the EC Solutions Development Department. By working closely with these teams, we are involved in a wide range of development projects, including the launch of new e-commerce services. This presents a highly challenging environment and offers unique experiences that are distinctive to Rakuten. Position: Why We Hire We are looking for a QA Lead to drive quality improvement for our e-commerce services. Development and quality assurance are conducted across multiple locations, including Japan, China, Bangladesh and India. You will be responsible for promoting project quality assurance in collaboration with engineers at each location. Additionally, you will work with the QA Manager to design and manage quality assurance processes and lead team members. - Design and management of quality assurance processes - Management of the QA team - Creation of Test Plan - Creation and management of Test Scope Master - Review test cases - Collaboration with test automation engineers - Execution and supervision of testing activities - Analysis of quality data and creation of reports - Standardization and improvement of test process - Collaboration with stakeholders - Risk management from a quality assurance perspective - Staying up-to-date with the latest technologies, tools, and best practices in the QA field Work Environment You will join a group consisting of QA engineers and DevOps engineers, and work collaboratively with PDMs and development teams within the department to contribute to the rapid release of high-quality solutions to customers. The group is composed of members from various nationalities, and communication is conducted in English. Our QA team is composed of engineers with diverse backgrounds, including quality assurance, software testing theory, test automation, information security, and application development. Cucumber, Playwright, Javascript, Typescript, Gherkin(BDD), MagicPod, Robot Framework, Selenium, Appium, Bruno, TestRail, Practi Test, Windows server, Linux, SQL Server, PostgreSQL, Maria DB, Redis, Elasticsearch, Kubernetes, Docker, Kafka, GitHub Actions, Jenkins, Java, Python, C#, Sentry, Rundeck, Google Cloud Platform, In-house Cloud Environment etc Mandatory Qualifications: - Over 5 years of hands-on experience in software testing and quality assurance. - Over 8 years of combined experience in IT, including QA, PDM, Project Management, and Development roles. - Fundamental knowledge of test automation strategy and management - Experience in designing and managing quality assurance processes - Experience in creating test plans and defining test scope - Led QA teams (3+ members) in previous roles. - Experience with defect management tools such as JIRA and Bugzilla - Excellent communication and problem-solving skills - QA experience across front-end, back-end, and mobile applications - Strong understanding of ISTQB Foundation Level concepts - Bachelor's degree in computer science or equivalent knowledge Desired Qualifications: - Experience with test automation tools such as Playwright, Selenium, Appium, and Jenkins - Experience with CI/CD pipelines and related tools, including Jenkins and GitHub Actions - Knowledge and experience in the internet services industry - Knowledge and experience in e-commerce services - Understanding of ISTQB Test Manager or Test Analyst Level concepts - Experienced in integrating QA in Agile and DevOps environments. - Managed teams (10+ members) across multiple locations, including overseas. - Experienced in project management, including serving as Project Manager. - Experienced in system development, including serving as Development Leader. - Basic Japanese language skills - Basic Chinese language, Mandarin, skills Others Information: Additional information on Location Rakuten Crimson House, Tokyo, Japan Additional information on English Qualification The applicants must have business level English skill. #engineeringmanager #applicationsengineer #commerce #RakutenIchiba #QA #QAengineer #QAlead #EC In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com Please read the Application Requirements(EN) / 募集要項(JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details