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Cognizant • Tokyo, Japan
Role & seniority
Stack/tools
Test automation: Selenium, UFT, Tosca
GenAI tools for intelligent test case generation and defect analysis
Governance, planning, and reporting practices (SLA, risk management)
Top 3 responsibilities
Lead testing strategy and execution for core insurance applications (policy admin, claims, underwriting, CRM)
Drive testing transformation and maturity: identify high-impact areas, define roadmaps, and implement phased improvements (automation, data/env management, governance)
Coordinate global teams (offshore/onshore) with Japan-specific regulatory needs; manage stakeholder communications, governance, and progress reporting
Must-have skills
12+ years QA/testing experience; ≥5 years in Japan
Proven end-to-end testing leadership for complex insurance apps
Strong test automation expertise (Selenium, UFT, Tosca) and GenAI familiarity
Excellent communication, governance, risk identification, SLA management
Experience coordinating global teams (offshore ↔ Japan)
Native-level Japanese for stakeholder interaction and documentation
JLPT N1/N2 preferred; familiarity with Japanese business etiquette
Nice-to-haves
Experience in AI-led quality engineering
Previous exposure to policy admin, claims, underwriting, and customer engagement platforms
Lean/Agile governance experience and cross-functional leadership
Location & work type
Location: Sumida-ku, Tokyo (
Location: Sumida-ku, Tokyo (near Kinshicho Station)
Overview We are seeking a solution to strengthen testing across the client’s P&C insurance ecosystem, which includes policy administration, claims processing, underwriting systems, and customer engagement platforms.
The Test Manager will be responsible for engaging with client stakeholders, identifying testing needs through strategic discussions, and enabling collaborative support from both offshore and onshore teams.
A critical aspect of this role is to identify areas for testing transformation, lead discussions with customer stakeholders, and define and drive a roadmap to implement transformation initiatives and elevate testing maturity across the program.
Key responsibilities include identifying risks and challenges, designing comprehensive and scalable test strategies, and developing reusable implementation plans that align with business goals, regulatory requirements, and modernization objectives.
Roles and Responsibilities Strategic Test Leadership
Lead the testing strategy and execution for customer’s critical applications, including policy administration, claims processing, underwriting systems, and customer engagement platforms.
Testing Transformation & Maturity
Identify high-impact areas for testing transformation, such as test environment and data management, automation, and governance.
Lead stakeholder discussions to align transformation goals with business priorities.
Define and execute a roadmap to implement transformation initiatives, leveraging industry best practices and internal maturity assessments.
Drive testing maturity through phased improvements in automation, process standardization, and AI-led quality engineering.
Innovation & Automation
Drive test automation initiatives to improve efficiency, coverage, and speed.
Champion the adoption of GenAI in the testing lifecycle for intelligent test case generation, defect prediction, and reporting.
Global Team Coordination
Interface with offshore and onshore teams, ensuring alignment with Japan-specific business and regulatory needs.
Facilitate seamless collaboration across geographies to support testing activities and knowledge sharing.
Governance & Communication
Manage stakeholder communications, ensuring transparency and timely updates on test progress, risks, and outcomes.
Oversee governance functions, including test planning, reporting, and compliance tracking.
Operational Excellence
Ensure SLA adherence across all testing deliverables and environments.
Implement proactive problem management to address recurring issues and improve system stability.
People Management
Lead and mentor the testing team, managing attendance, performance evaluations, and career development.
Foster a culture of quality, accountability, and continuous improvement.
Skills and experience (Mandatory)
12+ years in QA/testing roles, with at least 5 years in Japan
Experience working with global or Japan based insurers
Proven experience in leading end-to-end testing for complex insurance applications—policy, claims, underwriting, CRM.
Strong expertise in test automation frameworks (e.g., Selenium, UFT, Tosca) and familiarity with GenAI tools for intelligent test case generation and defect analysis.
Excellent communication and governance skills to manage client expectations, reporting, and escalations.
Ability to proactively identify risks, manage SLAs, and implement problem resolution strategies.
Experience working with global teams, especially coordinating between offshore and Japan-based teams.
Native-level Japanese for stakeholder communication and documentation
JLPT N1/N2 certification preferred
Experience in Japanese business etiquette and client interfacing
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