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Prometric • Glen Allen, Virginia, United States
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Role & seniority: Customer Service Test Center Administrator (TCA), part-time, reports to Test Center Manager
Stack/tools: Microsoft Windows-based programs; MS Office; Outlook; general computer/QA tools; ability to operate security equipment (e.g., wand) and assist with fingerprint recording if applicable
Greet examinees, verify identification, and ensure a fair, comfortable testing experience
Monitor exams continuously and enforce test center policies to uphold exam integrity
Perform security checks, safeguard center materials, and promptly report any issues or deviations
Minimum one year of in-person customer service experience
High school diploma or equivalent (college experience a plus); 18+ years old
Professional communication, strong reporting skills, ability to multi-task
Proficiency with Windows-based software (MS Office/Outlook); ability to lift up to 40 pounds; able to move through test rooms regularly
Prior experience in similar test-center or high-stakes environment
Ability to adapt to flexible, varied scheduling and weekend availability
Experience handling security procedures and equipment
Location & work type: Glen Allen, VA; part-time, 20 hours/week with varying shifts (Mon–Sat 7am–6pm; Saturdays required; potential evenings/Sundays); schedules released two weeks in advance
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Customer Service Test Center Administrator
REPORTS TO: Customer Service Test Center Manager
DEPARTMENT: Test Center
LOCATION: Glen Allen, VA
TEST CENTER ADDRESS: 11547 Nuckols Rd b Please complete this brief questionnaire What To Expect On First Day(VIDEO)
Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours. Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 6:00 pm. Candidate must be open to flexible scheduling. This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed. Schedules are available 2 weeks in advance.