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Prometric • San Francisco, California, United States
Salary: 12 Pa
Role & seniority: Test Center Administrator (TCA), part-time, reports to Test Center Manager
Stack/tools: Windows-based software (MS Office, Outlook, Explorer), test center security tools (wand), candidate fingerprint (if applicable), general lab/office equipment
Verify candidate identification and greet examinees
Monitor exams, enforce policies, and safeguard exam integrity
Maintain a secure, fair, and comfortable testing environment; address issues and report exceptions
High school diploma or equivalent; 18+ years old
At least 1 year of in-person customer service experience
Professional communication, attention to detail, ability to multi-task
Familiarity with Windows-based programs; ability to move/assemble small equipment and assist with setup
Physical ability to lift up to 40 pounds and move through test rooms regularly
College experience
Additional experience in retail/call center/restaurants or similar customer-facing roles
Location & work type: San Francisco, CA; part-time (20 hours/week) with varied schedule across Mon–Sat (7am–6pm), Saturday availability required; occasional evenings; schedule provided two weeks in advance
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: San Francisco, CA
TEST CENTER ADDRESS: 100 California St #105, San Francisco, CA 94111 Please complete this brief questionnaire What To Expect On First Day(VIDEO)
Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours. Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling. This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed. Schedules are available 2 weeks in advance.