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Virtusa • New York, New York, United States
Role & seniority
Stack/tools
Automation: Selenium, TestNG, Cucumber (or similar)
Test management/defect: JIRA, TestRail, Octane
API: RestAssured, Postman, SoapUI
CI/CD: Jenkins, GitHub Actions
VCS: Git, Bitbucket
Domain: IVR/contact center, CTI, DTMF; Cyara for IVR testing
Top 3 responsibilities
Lead QA activities: test planning, execution, defect management, reporting
Define and implement test strategies and automation frameworks
Drive root-cause analysis, collaborate with cross-functional Agile teams, mentor QA engineers
Must-have skills
5–8 years QA experience; 3+ years leading QA efforts
Strong functional and automation testing background
Hands-on automation with Selenium, TestNG, Cucumber; API automation (RestAssured, Postman, SoapUI)
Experience with JIRA/TestRail/Octane; Agile testing practices
CI/CD exposure (Jenkins, GitHub Actions); version control (Git, Bitbucket)
IVR/testing in telecom/contact center; familiarity with speech/DTMF, CTI, agent functionalities
Cyara experience for IVR test case creation
Nice-to-haves
Self-healing test automation
AI-driven QA concepts
Performance testing (JMeter, LoadRunner)
DevOps/QAOps practices; cloud (AWS/Azure)
ISTQB or equivalent certification
Location & work type
Charlotte, NC; onsite only (no hybrid/remote)
Full-time, permanent; basic relocation package available
QA Test Lead – IVR & Automation (Onsite)
Location: Charlotte, NC (Onsite – RTO only)
Employment Type: Full-Time / Permanent
Relocation: Basic relocation package available
Work Model: 100% Onsite (No hybrid or remote)
Contractors: Not eligible
Job Description
We are seeking an experienced QA Test Lead with strong expertise in functional and automation testing, particularly within IVR and contact center technologies. This role requires hands-on leadership, test strategy ownership, and close collaboration with business and technical stakeholders in an onsite environment.
Key Responsibilities
Lead QA activities including test planning, execution, defect management, and reporting Define and implement test strategies and automation frameworks Drive root cause analysis and ensure high-quality deliverables Collaborate with cross-functional Agile teams Mentor QA engineers and enforce best testing practices
Required Experience & Skills
5–8 years of overall QA experience with strong focus on functional and automation testing 3+ years of experience leading QA efforts Strong hands-on experience with test automation frameworks (Selenium, TestNG, Cucumber, or similar) Experience with test management and defect tracking tools (JIRA, TestRail, Octane) Solid understanding of Agile testing methodologies Experience with REST API automation (RestAssured, Postman, SoapUI) Exposure to CI/CD pipelines (Jenkins, GitHub Actions)
Version control tools: Git, Bitbucket Strong communication and stakeholder management skills
Domain-Specific Requirements (Must-Have)
Experience testing IVR applications within the telecommunications/contact center domain Familiarity with speech and DTMF systems, CTI, and agent functionalities Prior experience using Cyara for IVR testing and test case creation
Nice-to-Have Skills
Exposure to self-healing test automation Basic understanding of AI-driven QA approaches Experience with performance testing tools (JMeter, LoadRunner) Understanding of DevOps / QAOps practices Experience with cloud platforms (AWS or Azure) ISTQB or equivalent QA certification
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