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Dicetek LLC • Sharjah, Sharjah Emirate, United Arab Emirates
Role & seniority: UAT Tester (4+ years in UAT/QA within banking); supports CRM Transformation Program.
Stack/tools: CRM platforms (Salesforce, Dynamics, Temenos Infinity CRM, Oracle CRM or equivalent); defect management (JIRA, Azure DevOps, HP ALM); test data management; familiarity with core banking integrations (T24, LOS, AML, Digital Channels, OFSAA).
Execute test cases for CRM modules, integrations, workflows, dashboards, and reporting; validate customer journeys (onboarding, KYC/KYB, service requests, account servicing, case management, complaints).
Identify, log, retest defects; manage test data; conduct regression testing for enhancements/hotfixes; support post-deployment sanity checks.
Align with UAT Lead on plans, produce daily UAT reports, ensure compliance with Islamic banking rules, SOPs, regulatory requirements; document test evidences for audit/governance.
4+ years UAT/QA experience in banking; exposure to CRM platforms.
Understanding of Islamic banking concepts and customer service processes.
Hands-on defect management with JIRA/Azure DevOps/HP ALM; ability to read BRDs, functional specs, user stories, and process flows.
ISTQB Foundation or Agile testing certification.
Experience with CRM–core banking integrations and related systems; ability to support demos, walkthroughs, and sprint reviews.
Location & work type: Location and work-type not specified.
Job Summary
The UAT Tester supports the CRM Transformation Program by executing detailed UAT activities across all CRM modules and related Islamic banking processes. The role focuses on test case execution, defect identification, business process validation, and ensuring CRM functionalities perform as designed across all channels and integrated systems.
The UAT Tester collaborates with Business Users, Product Owners, Operations, Sharia, and Technology teams to validate that CRM journeys—including onboarding, cases, complaints, service requests, call center scripts, and lead management—operate effectively and consistently with Islamic banking rules and operational requirements.
Key Responsibilities
Execute test cases for CRM modules, integrations, workflows, dashboards, and reporting features. Validate customer journeys such as onboarding, KYC/KYB, service requests, account servicing, case management, and complaint handling. Run UAT cycles for CRM–core banking integrations (T24, LOS, AML, Digital Channels, OFSAA). Identify, log, and retest defects using JIRA or equivalent platforms. Prepare and manage test data for CRM customer profiles, leads, cases, and workflows. Ensure CRM processes comply with Islamic banking rules, operational SOPs, and regulatory requirements. Support daily UAT reporting for completed cases, open defects, re-tests, and blockers. Work closely with the UAT Lead to align execution with test plans and timelines. Perform regression testing for CRM enhancements and hotfixes. Participate in business demos, solution walkthroughs, and sprint reviews. Conduct post-deployment sanity checks after releases. Ensure documentation of test evidences for audit, governance, and process validation.
Accountabilities
Collaborate with business users, operations, Sharia, and technology teams to clarify CRM requirements and validate expected outcomes. Support vendor teams with defect reproduction, log capture, and workflow tracing to accelerate resolution. Ensure all test cases and defects are documented accurately and traceable to requirements. Participate in continuous improvement discussions to enhance CRM user experience and operational efficiency. Support UAT training, knowledge transfer, and CRM user workshops as required. Ensure adherence to UAT governance standards and quality expectations set by the Test Lead.
Qualifications
Minimum Experience
Minimum 4 years of experience in UAT, quality assurance, or business support functions within banking. Exposure to CRM platforms (Salesforce, Dynamics, Temenos Infinity CRM, Oracle CRM, or equivalent). Understanding of Islamic banking concepts and customer service processes. Hands-on experience with defect management tools (JIRA, Azure DevOps, HP ALM). Experience reading BRDs, functional specs, user stories, and process flows.
Minimum Qualification
Bachelor’s degree in Business, IT, Engineering, or equivalent field. ISTQB Foundation or Agile testing certification preferred. Show more Show less