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🤖 15+ AI Agents working for you. Find jobs, score and update resumes, cover letter, interview questions, missing keywords, and lots more.
RemoteHunter • United States
Salary: 401k, PTO/pa
Role & seniority: IT Support & Quality Assurance Analyst (mid-level)
Stack/tools: Help desk support; software testing methodologies; SDLC; ticketing systems (Jira Service Management, Azure DevOps); diverse OS and enterprise apps; test planning and execution
Serve as primary Level 2/3 technical support contact; diagnose, troubleshoot, and resolve complex issues
Execute manual and automated tests; develop test plans and cases; report defects with reproduction steps; perform regression/smoke/exploratory testing
Collaborate with QA and development teams; document incidents, maintain knowledge base/runbooks, and conduct root cause analysis for recurring issues
Proven experience in help desk/ IT support or technical support
Familiarity with software testing methodologies and SDLC
Strong technical troubleshooting across multiple OSes and enterprise apps; quick learner
Excellent written/verbal communication; detail-oriented; strong organizational and time management
Experience with ticketing/bug tracking systems (prefer Jira Service Management, Azure DevOps)
Experience creating knowledge base articles and runbooks
Ability to analyze support trends to propose process/product improvements
Background in automated testing or test automation
Remote-friendly / flexible remote work environment
Full-time role (remote; no specific location speci
The organization provides title insurance underwriting and trusted solutions to protect property ownership rights across the country. The IT Support & Quality Assurance Analyst role serves as a bridge between end-users and the development team, handling front-line technical support and executing quality assurance for software releases to resolve technical issues and improve the product ecosystem.
Serve as a primary point of contact for Level 2 and 3 technical support
Diagnose, troubleshoot, and resolve complex technical issues, escalating as needed with detailed diagnostics
Perform basic account management tasks, including creating user accounts, resetting passwords, and managing permissions
Document all incidents and service requests accurately in the ticketing system and track through resolution
Execute manual and automated test cases to identify bugs before deployment
Perform regression, smoke, and exploratory testing
Collaborate with QA and development teams to understand new features and user requirements
Develop and maintain detailed test plans and manual test cases for new features and bug fixes
Document and report software defects with clear, concise, and detailed reproduction steps
Participate in stand-ups and sprint processes to ensure consistent, high-quality outcomes
Conduct root cause analysis on recurring customer issues and propose improvements
Create and update knowledge base articles, user guides, and runbooks for internal teams and end-users
Analyze support trends and quality metrics to recommend process, product, and training improvements
Proven experience in help desk, IT support, or technical support roles
Familiarity with software testing methodologies and the software development lifecycle
Strong technical aptitude and troubleshooting skills across multiple operating systems and enterprise applications
Ability to quickly learn new business processes, tools, and technologies
Excellent written and verbal communication skills to translate technical concepts for non-technical users and document issues effectively
Exceptional attention to detail and strong analytical skills
Strong organizational and time management skills with the ability to manage multiple tasks simultaneously
Experience with ticketing and bug tracking systems such as Jira Service Management and Azure DevOps is highly preferred
Inclusive culture welcoming candidates from diverse and underrepresented backgrounds
Flexible remote work environment
Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, tuition reimbursement, life insurance, and disability coverage