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🤖 15+ AI Agents working for you. Find jobs, score and update resumes, cover letter, interview questions, missing keywords, and lots more.
Title Resources Guaranty • United States
Role & seniority
Stack/tools
Ticketing/issue tracking: Jira Service Management, Azure DevOps
QA: manual & automated testing, test plans, defect tracking
Tech: broad OS & enterprise applications; documentation tools; knowledge-base/runbooks
Top 3 responsibilities
Level 2–3 technical support: diagnose, troubleshoot, escalate, and document incidents; manage user accounts and permissions
Quality Assurance & testing: execute manual/automated tests, perform regression/smoke/exploratory testing, develop/maintain test plans, report defects with repro steps
Collaboration and process improvement: participate in stand-ups/sprints; root-cause analysis; create/update knowledge base articles and runbooks; analyze trends to drive improvements
Must-have skills
Proven help desk/IT support experience
Familiarity with software testing methodologies and SDLC
Strong troubleshooting across OS and enterprise apps; quick learner of new tools/processes
Excellent written and verbal communication; ability to document issues clearly
Detail-oriented with strong analytical and organizational skills
Experience with ticketing/bug-tracking systems (e.g., Jira Service Management, Azure DevOps)
Nice-to-haves
Experience creating knowledge base content
Prior work in QA collaboration with development teams; familiarity with agile ceremonies
Location & work type
About TRG
TRG is one of the nation’s largest and fastest-growing title insurance underwriters, delivering trusted solutions to a broad range of customers and protecting property ownership rights across America. At TRG, we don’t just underwrite title insurance policies – we build partnerships that last.
As part of our broader network, we proudly serve leading affiliate partners, including Anywhere Real Estate, Inc., HomeServices of America (a Berkshire Hathaway affiliate), Lennar, and Opendoor Technologies, along with a strong network of independent title agencies.
We are powered by our people—their expertise, dedication, and passion drive everything we do. As a Great Place to Work®-certified company, we believe our employees are our greatest asset. Your success drives ours, and at the core of our company is a commitment to help you own, develop, and nurture your career.
Job Title: IT Support & Quality Assurance Analyst
Serve as a primary point of contact for technical support.
Diagnose, troubleshoot, and resolve complex technical issues, escalating unresolved problems to appropriate support or software engineering teams with detailed diagnostic information.
Perform basic account management tasks, such as creating user accounts, resetting passwords, and managing permissions.
Accurately document all incidents and service requests in the ticketing system (e.g., Jira Service Management) and track them through to resolution
Execute manual and automated test cases to identify bugs before deployment.
Perform regression, smoke, and exploratory testing.
Collaborate with QA and development teams to understand new features and user requirements.
Develop and maintain detailed test plans and manual test cases for new software features and bug fixes.
Document and report software defects (bugs) in the bug tracking system with clear, concise, and detailed reproduction steps.
Partner with support and development teams through stand-ups and sprint processes to drive consistent, high-quality outcomes.
Perform root cause analysis on recurring customer issues to identify systemic problems and propose improvements to prevent future defects.
Create and update knowledge base articles, user guides, and runbooks for both internal teams and end-users.
Analyze support trends and quality metrics to provide feedback and recommendations for process, product, and training improvements.
Why Work with Us?
*** Lead in the Industry:** Join one of the nation’s largest and fastest-growing title insurance underwriters.
*** Powered by Our People:** Be part of a team where your talent and ideas fuel innovation and success.
*** Innovate for Impact:** Create solutions that solve real problems and deliver value to customers.
*** Culture Where Every Voice Counts:** Work in a positive, inclusive, and collaborative environment where your ideas matter.
*** An Edge for Your Career:** Access tools, resources, and training designed to helpgreat talentbecome even stronger.
*** Advancement Opportunities:** Take on new opportunities to expand your skills and grow.
*** Flexibility That Fits:** Enjoy remote and hybrid options (role-dependent) to support work-life balance.
For more information, visit www.TRGUW.com [http: //www.trguw.com/].