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🤖 15+ AI Agents working for you. Find jobs, score and update resumes, cover letter, interview questions, missing keywords, and lots more.
RemoteHunter • United States
Role & seniority
Stack/tools
Ticketing: Jira Service Management, Azure DevOps
Operating systems and enterprise applications (multi-OS)
QA: manual and automated testing concepts; test planning
Collaboration: stand-ups, sprint processes
Top 3 responsibilities
Serve as primary Level 2/3 technical support contact; diagnose, troubleshoot, and resolve complex issues; escalate with detailed diagnostics
Execute manual and automated test cases; perform regression, smoke, and exploratory testing; maintain test plans and cases
Document, reproduce, and report defects; collaborate with QA/development to understand features and user requirements; contribute to knowledge base and runbooks
Must-have skills
Proven help desk/IT support experience
Familiarity with software testing methodologies and SDLC
Strong technical troubleshooting across multiple OSs and enterprise apps
Excellent written and verbal communication; ability to document issues clearly
Strong attention to detail, analytical skills, and time-management
Nice-to-haves
Experience with Jira Service Management and Azure DevOps
Ability to learn new processes/tools quickly
Experience with root-cause analysis and process improvement
Location & work type
Note: RemoteWorker role connects candidates to employers; apply directly through
The organization provides title insurance underwriting and trusted solutions to protect property ownership rights across the country. The IT Support & Quality Assurance Analyst role serves as a bridge between end-users and the development team, handling front-line technical support and executing quality assurance for software releases to resolve technical issues and improve the product ecosystem.
Serve as a primary point of contact for Level 2 and 3 technical support
Diagnose, troubleshoot, and resolve complex technical issues, escalating as needed with detailed diagnostics
Perform basic account management tasks, including creating user accounts, resetting passwords, and managing permissions
Document all incidents and service requests accurately in the ticketing system and track through resolution
Execute manual and automated test cases to identify bugs before deployment
Perform regression, smoke, and exploratory testing
Collaborate with QA and development teams to understand new features and user requirements
Develop and maintain detailed test plans and manual test cases for new features and bug fixes
Document and report software defects with clear, concise, and detailed reproduction steps
Participate in stand-ups and sprint processes to ensure consistent, high-quality outcomes
Conduct root cause analysis on recurring customer issues and propose improvements
Create and update knowledge base articles, user guides, and runbooks for internal teams and end-users
Analyze support trends and quality metrics to recommend process, product, and training improvements
Proven experience in help desk, IT support, or technical support roles
Familiarity with software testing methodologies and the software development lifecycle
Strong technical aptitude and troubleshooting skills across multiple operating systems and enterprise applications
Ability to quickly learn new business processes, tools, and technologies
Excellent written and verbal communication skills to translate technical concepts for non-technical users and document issues effectively
Exceptional attention to detail and strong analytical skills
Strong organizational and time management skills with the ability to manage multiple tasks simultaneously
Experience with ticketing and bug tracking systems such as Jira Service Management and Azure DevOps is highly preferred
Inclusive culture welcoming candidates from diverse and underrepresented backgrounds
Flexible remote work environment
Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, tuition reimbursement, life insurance, and disability coverage