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Title Resources Group • United States
Role & seniority
Stack / tools
Ticketing: Jira Service Management; Azure DevOps (preferred)
QA: manual and automated testing, test plans, regression/smoke/exploratory testing
Systems: enterprise apps, multiple operating systems
Documentation: knowledge bases, runbooks
Top 3 responsibilities
Level 2–3 IT systems support: primary contact for technical issues; diagnose, resolve, escalate with detailed diagnostics; basic account management
Quality Assurance & testing: execute tests (manual/automated), develop test plans, document defects with reproduction steps
Documentation & process improvement: create/update guides and runbooks; analyze support/quality metrics; drive improvements via stand-ups/sprints
Must-have skills
Proven help desk/IT support experience
Familiarity with software testing methods and SDLC
Strong technical troubleshooting across OS and enterprise apps
Excellent written/verbal communication; ability to document clearly
High attention to detail, analytical mindset
Organizational/time-management skills; ability to multi-task
Experience with ticketing/bug-tracking systems (e.g., Jira Service Management, Azure DevOps)
Nice-to-haves
Location & work type
About TRG
TRG is one of the nation’s largest and fastest-growing title insurance underwriters, delivering trusted solutions to a broad range of customers and protecting property ownership rights across America. At TRG, we don’t just underwrite title insurance policies – we build partnerships that last.
As part of our broader network, we proudly serve leading affiliate partners, including Anywhere Real Estate, Inc., HomeServices of America (a Berkshire Hathaway affiliate), Lennar, and Opendoor Technologies, along with a strong network of independent title agencies.
We are powered by our people—their expertise, dedication, and passion drive everything we do. As a Great Place to Work®-certified company, we believe our employees are our greatest asset. Your success drives ours, and at the core of our company is a commitment to help you own, develop, and nurture your career.
Job Title: IT Support & Quality Assurance Analyst
Job Summary
We are seeking a detail-oriented professional to serve as a bridge between our end-users and our development team. This dual-function role involves providing front-line technical support in addition to executing quality assurance (QA) for new software releases. You will resolve daily technical issues and leverage that user insight to test, document, and improve our product ecosystem.
Key Responsibilities
Qualifications & Skills
Proven experience in a help desk, IT support, or technical support role. Familiarity with software testing methodologies and the software development lifecycle. Strong technical aptitude and troubleshooting skills across various operating systems and enterprise applications, with the ability to quickly learn new business processes, tools, and technologies.. Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical users and effectively document issues. Exceptional attention to detail and strong analytical skills to spot inconsistencies or errors. Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously. Experience with ticketing and bug tracking systems (e.g., Jira Service Management, Azure DevOps) is highly preferred.
Why Work with Us?
Lead in the Industry: Join one of the nation’s largest and fastest-growing title insurance underwriters.
Powered by Our People: Be part of a team where your talent and ideas fuel innovation and success.
Innovate for Impact: Create solutions that solve real problems and deliver value to customers.
Culture Where Every Voice Counts: Work in a positive, inclusive, and collaborative environment where your ideas matter.
An Edge for Your Career: Access tools, resources, and training designed to helpgreat talentbecome even stronger.
Advancement Opportunities: Take on new opportunities to expand your skills and grow.
Flexibility That Fits: Enjoy remote and hybrid options (role-dependent) to support work-life balance.
For more information, visit www.TRGUW.com .