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Amazon • Dubai, Dubai, United Arab Emirates
Role & seniority: 3p Team Leader; supervisor/people-lead in FC operations (Inbound or Outbound)
Stack/tools: Microsoft Office (Outlook, Word, Excel); data/metrics tracking; cross-functional coordination with HR, Facilities, Safety, IT
Plan resourcing, training, performance management, coaching, and day-to-day supervision; ensure safety, quality, and member experience
Drive productivity, set/clarify departmental requirements, monitor metrics, and develop continuous improvement plans
Collaborate across departments; implement best practices; manage time-card accuracy; report to management; support long-term operational strategies
1+ year computer/Office experience; high school diploma or equivalent
Ability to lift up to 49 pounds; stand/walk up to 12 hours; flexible schedule including weekends/nights/holidays
40 hours/week with required overtime; UAE national with family book
Experience mentoring/training; demonstrated ability to manage ambiguity and change
Track record of safety compliance and incident documentation; exposure to equipment/process improvements
Location & work type: UAE; full-time with rotating shifts, extended hours as needed, including arrival/departure pass-downs and overtime
Note: Role emphasizes safety, productivity, cross-functional collaboration, and ongoing process improvements.
As a 3p Team Leader, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change; Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans; Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives; Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management; Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth; Recognizing top performance, coaching and progressive discipline for poor performance; Proposing and implementing improvements in equipment and processing methods; Conducting time-card review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports
and time-card reviews. Basic Qualifications: - 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
High school or equivalent diploma
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and
be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required
Work a flexible schedule/shift/work area, including weekends, nights, and/or
holidays
UAE national with family book Preferred Qualifications: - Are 18 years of age
or older
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