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Amazon • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Role & seniority: 3p Team Leader; supervisory/lead role with responsibility for resourcing, performance management, coaching, and department-level outcomes.
Stack/tools: Microsoft Office (Outlook, Word, Excel); data/tracking for production metrics; collaboration with HR, Facilities, Safety, IT.
Supervise day-to-day inbound or outbound FC operations, ensure safety, quality, member experience, and meet deadlines.
Track production metrics, analyze data, drive continuous improvement, and develop/communicate improvement plans; mentor and train staff.
Manage performance: recognition of top performers, coaching for underperformance, ensure policy enforcement, and coordinate with HR for staffing and development.
1+ year of computer/MS Office experience; high school diploma; ability to lift up to 49 pounds; stand/walk up to 12 hours.
Flexible schedule including weekends, nights, holidays; 40-hour workweek with overtime as required; arrive early and stay late for handoffs and time-card review.
UAE national with family book; age 18+.
Prior experience working with Microsoft Office applications beyond basic use.
Ability to operate in a fast-changing environment and coordinate cross-departmentally.
Location & work type: United Arab Emirates; full-time role with rotating shifts, extended hours, holidays as needed; includes on-site presence and cross-shift deployment.
Description
As a 3p Team Leader, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change; Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans; Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives; Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management; Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth; Recognizing top performance, coaching and progressive discipline for poor performance; Proposing and implementing improvements in equipment and processing methods; Conducting time-card review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and time-card reviews.
Basic Qualifications
1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience High school or equivalent diploma Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach Work 40 hours/week, and overtime as required Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Are 18 years of age or older UAE National with family book
Preferred Qualifications
Experience with computers and Microsoft Office products and applications
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