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Amazon • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Role & seniority: 3rd-party (3p) Team Leader; supervisory/operational manager responsible for a function within Inbound or Outbound FC operations.
Stack/tools: Microsoft Office (Outlook, Word, Excel); cross-functional collaboration with HR, Facilities, Safety, IT; data-driven with production metrics.
Resource planning, training needs, performance management, coaching, and driving a culture of productivity.
Ensure safety, quality, member experience; establish departmental requirements; enforce policies; manage timelines.
Monitor metrics, develop continuous-improvement strategies, mentor staff, share best practices across departments and shifts; report to management.
1+ year computer/Microsoft Office experience; high school diploma or equivalent.
Ability to lift up to 49 lbs; stand/walk up to 12-hour shifts; capable of bending, reaching, pushing/pulling.
Flexible schedule; 40-hour week with possible overtime; weekends/nights/holidays; 18+ years old; UAE National.
As a 3p Team Leader, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change; Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans; Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives; Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management; Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth; Recognizing top performance, coaching and progressive discipline for poor performance; Proposing and implementing improvements in equipment and processing methods; Conducting time-card review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports
and time-card reviews. Basic Qualifications: - 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
High school or equivalent diploma
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and
be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required
Work a flexible schedule/shift/work area, including weekends, nights, and/or
holidays
Are 18 years of age or older
UAE National with family book Preferred Qualifications: - Experience with
computers and Microsoft Office products and applications
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