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Vidorra Consulting Group • United States
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5+ years of manual testing experience in Five 9 contact center or telephony environments. Strong understanding of IVR, ACD, CTI, CRM, and omnichannel platforms (e.g., Five9, Amazon Connect, Genesys, Avaya, Cisco, Amazon Connect). Experience with test management tools (e.g., Te
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5+ years of manual testing experience in Five 9 contact center or telephony environments. Strong understanding of IVR, ACD, CTI, CRM, and omnichannel platforms (e.g., Five9, Amazon Connect, Genesys, Avaya, Cisco, Amazon Connect). Experience with test management tools (e.g., TestRail, Zephyr) and bug tracking tools (e.g., Jira). Familiarity with SIP, VoIP, and call routing concepts. Excellent analytical, problem-solving, and communication skills. Ability to work in agile/scrum environments."
Seniority level Mid-Senior level Employment type Contract Job function Engineering and Information Technology Industries Information Technology & Services