*** Providing product information, I.E:** Serial numbers, Weights, and dimensions.

• Managing and requesting releasing of system holds (Freshdesk) , Credit Rejection, Wrong Shipping codes, Margin holds, Promotion holds in conjunction with relevant internal stake holders.
• Management of backlog and communicating with the Partner on delivery expectations.
• Managing and requesting creation of missing promotions
• Daily/weekly POS (Sales View) (Back Order Management) checks and updates.

Assumes responsibility for establishing & maintaining good business relations with assigned Vendors.

• Develop and maintain Vendor relationships in conjunction with relevant channel manager (s) that produce referral business opportunities.
• Establish productive Vendor relations to ensure quality of service to Partners. Assumes responsibility for maintaining effective communication, coordination and working relations with Westcon-Comstor Team Members and management
• Keeps management informed of area activities, changes in competitive conditions, and significant problems.
• Forecasting long range accounts sales and product needs and communicates related information regularly to management.
• Communicate and coordinate with internal departments such as Channel Management, Presales, Marketing and Backoffice to effectively support the Partner.
• Attend all required internal and external meetings. Assumes responsibility for related duties as required or assigned
• Stays informed of developments and changes in the industry and the market.
• Attend relevant internal and external product training when required
• Completes certification training as required.
• Completes special projects as assigned.
• Any reasonable and lawful instruction related to work and given by an authorized person. Education
• Bachelor's degree

Knowledge

• Knowledge of assigned product and service offerings.
• Understanding of product positioning & competitive conditions.
• Knowledge of sales cycle is required.
• Knowledge of sales & marketing strategies, techniques, and principles.
• Knowledge of customer service and support processes. Experience
• Proven Sales Account Management experience of 5+ years within IT Industry, preferably in the Cybersecurity space
• Proven experience in proactively developing and growing Partners, evidenced through increased transactions and revenue for Westcon-Comstor.
• Extensive experience in all aspects of Customer Relationship Management and Customer Service.

Desired Skills, Abilities & Attributes

• Applying Business Acumen.
• Managing the Competition.
• Working with Technology.
• Execution Excellence.
• Excellent listening and communication skills - verbal and written.
• Excellent attention to detail and accuracy.
• Strong interpersonal and relationship-building skills.
• Strong negotiation skills.
• Strong presentation skills.
• Ability to multitask.
• Handles confidential financial and personal information appropriately.
• Ability to tactfully handle stressful and difficult situations.
• Possess strong problem-solving skills.
• Accurately captures Partner information.
• Willing to be flexible.
• Ability to work effectively under pressure.
• Computer literate with good Microsoft Office skills.

Join a growing global business Westcon-Comstor is a leading name in IT distribution with US$5.45 billion in global revenues. Our role is to connect technology vendors with our distribution partners, who resell software and solutions to businesses and other customers.

We have recently been certified as a Great Place to Work in 27 countries. This is an exciting time to join our expanding European operation, which serves the EMEA region. We have ambitious plans and huge future potential - you will be ideally placed to grow your career in a dynamic yet supportive culture.

مستوى الأقدمية مساعد نوع التوظيف دوام كامل المهام الوظيفية تكنولوجيا المعلومات المجالات التكنولوجيا والمعلومات والإنترنت