Role & seniority: Housekeeping Quality Assurance; non-exempt, reports to Housekeeping Shift Supervisor; acts as deligator/role model for Room Attendants and Housepersons.

Stack/tools: I-Touch handheld device; Windows-based Office (Word, Excel, PowerPoint, Outlook); familiarity with LMS and HotSOS/REX programs (preferred).

Top 3 responsibilities

Lead, inspect and ensure all rooms meet Harrah’s quality standards; complete room inspections before guest release.
Assist supervisor with scheduling, work assignments, coaching, and performance feedback; assign daily tasks to staff.
Maintain department cleanliness/training standards; provide feedback to staff and model high service standards.

Must-have skills

High school diploma or GED; 1 year hospitality/housekeeping experience.
Excellent customer service, strong organizational, and supervisory abilities.
Strong written/verbal communication, interpersonal skills; ability to multitask; proficient with IT/Windows tools; able to work independently.
Neat, professional appearance; ability to operate I-Touch device.

Nice-to-haves

Knowledge of LMS; familiarity with Harrah’s policies; BBP and Risk Management training; HotSOS/REX program knowledge.
Location & work type: Harrah’s Cherokee Casino Resort (onsite); flexible schedule including weekends, evenings, and holidays; environment includes varying noise, temperature, and potential exposure to chemicals and pets.

Full Description

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Housekeeping Quality Assurance

DEPARTMENT: Hotel

GRADE/FLSA STATUS: H12—Non-Exempt

BADGE TYPE/COLOR: Work Permit--Green

REPORTS TO: Housekeeping Shift Supervisor

SUPERVISES: NA

JOB SUMMARY

Inspect the quality of work performed by assigned personnel. Also assists supervisor with scheduling, work assignments, and performance reviews.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES

Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Responsible for leading, examining and inspecting the quality of work performed by assigned personnel making certain that all rooms meet Harrah’s standards
Keeping all rooms cleaned in a timely manner.
Follow-up of room walk through, special cleaning assignments, maintaining department cleanliness and training standards
Follow and ensure security and safety standards are in place
Assist or provide feedback throughout the PAF process
Make recommendations to the Housekeeping Shift Supervisor regarding the day to day supervision of Room Attendants and Housepersons
Complete room inspections before rooms are released for guest use
Clean rooms as needed
Perform the duties of both the room attendant and houseperson as needed
Provide feedback to both Room Attendants and Houseperson to ensure tasks are performed to standard
Serve as a role model to her/his staff
Assist with assigning room attendants and housepersons to daily tasks while maintaining quality cleanliness standards set forth by the department
Assist with coaching and developing employees using a consistent, approachable demeanor while clearly articulating expectations
Assisting with supervising, directing, assisting and monitoring the performance of all Room Attendants and Housepersons to ensure the completion of housekeeping tasks
Assist with providing direction and support for all staff members to achieve department goals and objectives
Demonstrate high levels of Spotlight service skills on a consistent basis
Delight our guests with outstanding resort level service
Adhere to all regulatory, company and department policies/procedures in an ethical manner

Housekeeping Quality Assurance (Full-Time; Varied Shift) $16.50/hour

Top 3 responsibilities

Must-have skills

Nice-to-haves

Full Description

JOB SUMMARY

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES

MINIMUM QUALIFICATIONS

Must demonstrate the following essential knowledge and skills

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS